Remote Mortgage Customer Service Representative

Lensa; United States; Remote; Full time

Job summary

Join a dynamic team as a Remote Mortgage Customer Service Representative! Handle customer inquiries, support mortgage clients, and provide top-notch service. This role offers a comprehensive training program and a collaborative work environment with opportunities for growth.

Benefits

Paid Time Off and holidays

Health Benefits

Career advancement opportunities

Paid training

Casual dress code

Qualifications

• Must be 18+ years old.
• Typing speed of 30-45 WPM accurately.
• Familiarity with Windows applications.

Responsibilities

• Handle inbound customer calls courteously and professionally.
• Resolve customer support issues.
• Document call resolutions accurately.

Skills

Communication skills

Customer service orientation

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Remote Mortgage Customer Service Representative

1 day ago - Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted industry partner.

This position supports customer service for mortgage customers. You will interact with hundreds of customers weekly across the country to resolve support issues and ensure a top-tier customer experience. Candidates should be confident, engaged, team-oriented, and bring a positive, enthusiastic attitude daily.

To be considered, complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Handle inbound customer calls courteously, promptly, and professionally
• Listen to understand customer needs and resolve issues
• Escalate issues to appropriate staff and management when necessary
• Achieve first call resolution through problem-solving and effective call handling
• Follow client processes and perform tasks courteously and professionally
• Use knowledge base and training to answer questions accurately
• Create and maintain CRM records with call details
• Document call resolutions accurately in systems
• Follow financial issue handling procedures and confidentiality requirements
• Adhere to scripts, policies, and procedures
• Maintain attendance and work schedules, including training sessions

Candidate Qualifications

Wondering if you're a fit? Success in this role involves building relationships and applying training knowledge to customer interactions. MCI provides comprehensive training, encouraging motivated, energetic, and confident applicants to apply.

Required

• Must be 18+ years old
• High School Diploma or equivalent
• Ability to multi-task across multiple screens and systems while speaking with customers
• Typing speed of 30-45 WPM accurately
• Fluent reading and speaking English
• Familiarity with Windows applications and ability to learn new systems
• Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook, SharePoint)
• Excellent communication skills
• Customer service orientation (empathetic, responsive, patient)
• Strong teamwork and customer focus with a positive attitude
• Reliable with good attendance and punctuality
• Aptitude for issue identification and problem solving
• Ability to thrive in a fast-paced, changing environment
• Good judgment in decision-making regarding account inquiries and call handling
• Excellent interpersonal skills and relationship-building ability

Preferred

• Experience in banking or financial services a plus
• Experience with data entry and professional communication skills supporting customers

Compensation & Benefits

At MCI, we value your contributions with competitive pay and benefits designed to support your growth. Starting salary depends on experience, with various benefits and incentives including:

• Paid Time Off and holidays
• Incentives & Rewards: Cash bonuses, electronics, vacations, and cars
• Health Benefits: Medical, dental, vision coverage after 30-90 days
• Retirement savings options
• Disability and life insurance
• Career advancement opportunities
• Paid training and a collaborative environment
• Casual dress code

Our benefits are tailored to fit diverse locations and needs, emphasizing effort recognition, growth, and employee value.

If you're ready to join a company that values your contributions and supports your growth, apply today!

Physical Requirements

This role involves sitting/standing for long periods, operating computers and office equipment, and occasional movement around the office, including lifting up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the job's country

• Willing to undergo background/security investigation and drug screening

Reasonable Accommodation

MCI provides accommodations per ADA guidelines. Contact HR if needed.

Equal Opportunity Employer

MCI values diversity and prohibits discrimination or harassment. All employment decisions are merit-based and non-discriminatory, with accommodations provided for qualified individuals with disabilities.

About MCI

MCI offers industry-leading solutions in BPO, staff augmentation, contact centers, and IT services, recognized for rapid growth and innovation. With multiple global facilities and diverse services, MCI employs over 10,000 professionals serving more than 150 clients across North America.

The above description offers a general overview; duties and responsibilities may evolve. Employment is at-will, and this document is not a contract. The employer may revise this description at any time.

ID2025-48162

Updated: 5/29/2025

Location: US-FL-Remote

Schedule: Multiple options

Bonus: Yes

Wage: $12.10 - $16.10/hr plus bonuses

Education: High School Diploma/GED

Experience: None required

Division: Business Process Outsourcing