Remote Merchant Support Specialist Credit Card Processing

Pyramid Consulting, Inc; Nashville (TN); Remote; USD 25,000 - 28,000; Full time

Job summary

Pyramid Consulting, Inc. has an immediate opening for a Customer Service Representative on a 06+ months contract with long-term potential, located in TN Remote. The role focuses on supporting merchants with credit card processing and general customer service excellence.

Responsibilities include responding to inquiries, troubleshooting payment terminals, and communicating company policies. Candidates should have a high school diploma and at least six months of customer service experience, with

Qualifications

• High school diploma or equivalent
• Typically, at least six months of customer service experience
• Effective telephone, interpersonal and verbal communication skills
• Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proven commitment to high-quality customer service
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Responsibilities

• Provides high-quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
• Responds to telephone inquiries, requests, and problems from merchants.
• Troubleshoots, diagnoses, and provides merchants with solutions to resolve problems with service, authorization, and credit card processing terminals.
• Communicates applicable policies, procedures, and practices to merchants.
• Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Skills

Customer service

Credit card processing

Telephone communication

Problem-solving

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Pyramid Consulting, Inc. has an immediate opening for a Customer Service Representative on a 06+ months contract with long-term potential, located in TN Remote. The role focuses on supporting merchants with credit card processing and general customer service excellence.

Responsibilities include responding to inquiries, troubleshooting payment terminals, and communicating company policies. Candidates should have a high school diploma and at least six months of customer service experience, with