Remote Merchant Services Leader & PCI Compliance

University Of Michigan; Ann Arbor (MI); On-site; USD 95,000 - 110,000; Full time

Job summary

The University of Michigan's Merchant Services Program supports payment processing and PCI DSS compliance for approximately 400 merchants across the University.

The Merchant Services Program Manager provides strategic and operational leadership for this university-wide program, leading staff, collaborating with departments and external partners, guiding payment and compliance initiatives, and improving program services, operations, and long‑term sustainability.

Qualifications

• Bachelor's degree in finance, business administration, or related field or equivalent experience.
• 5+ years in program management in merchant services or payments.
• Experience leading programs, projects, or cross-functional teams.
• Strong organizational, analytical, problem-solving, and communication skills.
• Ability to explain complex business, technical, or regulatory information to varied audiences.

Responsibilities

• Provide strategic and operational leadership for the merchant services program.
• Lead staff and collaborate with university departments and external partners.
• Guide payment and compliance initiatives and drive service improvements.
• Manage staff performance and development for three direct reports.
• Translate technical and regulatory requirements into clear business guidance.

Skills

Program management

Staff leadership

Communication skills

Analytical skills

Regulatory knowledge

Education

Bachelor's degree or equivalent

Finance / business background

Tools

Microsoft Office

Job description

The University of Michigan's Merchant Services Program supports payment processing and PCI DSS compliance for approximately 400 merchants across the University.

The Merchant Services Program Manager provides strategic and operational leadership for this university-wide program, leading staff, collaborating with departments and external partners, guiding payment and compliance initiatives, and improving program services, operations, and long‑term sustainability.