Clinical Case Manager

Lyrahealth; United States; Remote; USD 40,000 - 47,000; Part time

Benefits offered by this job

28 days holidays plus bank holidays

Private medical insurance

Discretionary bonus scheme

Group life assurance - up to 10x

Critical health insurance - 2x salary

24/7 Employee Assistance Programme

Living Wage Employer

Supervision monthly

CPD program

Professional membership fees

Job summary

Lyra Health seeks an experienced BACP registered counsellor to join as a part-time Clinical Case Manager in the UK/ROI. You will support the inbound helpline, complete online chats, assess needs, and refer to clinically appropriate therapy. The role also delivers video-based therapy and broader case management for our clients.

This home-working position requires flexibility and the ability to work in a fast-paced environment across 8am–8pm, seven days per week coverage.

Qualifications

• UK and/or ROI counselling qualifications must meet professional standards.
• Current registration or accreditation with a relevant body.

Responsibilities

• Provide first contact for Lyra Workplace Mental Health service via helpline or chat.
• Assess clinical needs and implement treatment plans.
• Manage safeguarding, risk, and caseloads with timely updates.
• Coordinate referrals to appropriate therapy and signpost when needed.
• Document clinical information accurately in the database.
• Collaborate with global clinical teams and affiliate clinicians.
• Support governance, quality assurance, and service development.

Skills

Counselling

Strong communication

Risk assessment

Caseload management

Education

Bachelor's or Master's in counselling

Job description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

We're looking to add experienced BACP registered (or equivalent) counsellors into our team as permanent Clinical Case Managers. The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video based therapy sessions and overarching case management services for our clients. Whilst collaborating and supporting our other global clinical teams.

As the UK and Republic of Ireland team is growing quickly, we'll require you to be able to work in a fast paced, agile environment, to be flexible and support our business, the growing team and our service development. This is a great opportunity for you to help shape our business.

The role is part-time 3 days per week. This is a purely home working role, based in the UK or ROI and offers a great work, life balance.

We operate a fixed shift pattern for this position including week day or weekend shifts to cover the service from 8am - 8pm 7 days per week.

Key Responsibilities

• Working with a wide range of presenting issues and severity
• Robustly managing safeguarding and risk cases
• Quickly assessing clinical needs
• Implementing clinically appropriate treatment plans
• Monitoring and case managing your caseload
• Provide the first point of contact for service users accessing Lyra Workplace Mental Health service either via the helpline or online chat facility.
• Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
• Complete appropriate brief clinical, therapeutic assessments to determine the service user needs.
• Conduct robust risk assessments and swiftly implement risk management plans as required.
• Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal orientated therapy or other services, local charities, heath care as clinically appropriate.
• Accurately capture all information on the clinical database pertinent to the clinical management of the case.
• Adhere to all clinical and operational protocols, standards, service levels and procedures.
• Work collaboratively with our global clinical teams.
• Liaising with affiliate clinicians for case updates as required.
• Contribute to the service and business development as required.
• Play an active role in governance and quality assurance as required.

Qualifications

• Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and / or the Republic of Ireland.
• Current registration or accreditation with relevant professional body.

Experience

• Essential
• Experience of working with a broad range of psychological health and workplace related issues. Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.
• Minimum of 400 hours therapeutic delivery post qualification.
• Experience of working in high pressure, time limited environments.
• Experience of working with high-risk cases such as suicide, abuse, as well as substance use and abuse.
• Minimum of 2 years working experience.

Desirable

• Currently employed or previous experience working for an EAP Provider in the UK and / or The Republic of Ireland
• Experience of working in a time limited framework
• Previous intake clinician working experience that includes telephonic, live chat, and email counselling

About You

• Ability to effectively prioritize multi-task and work in a time pressured environment
• Computer literacy & ability to type whilst conducting clinical work on the phone
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Business and commercial awareness

Why Lyra?

• 28 days holidays plus bank holidays per year
• Private medical insurance
• Discretionary bonus scheme
• Group life assurance - up to 10x annual salary
• Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
• Access to 24/7 Employee Assistance Programme
• Accredited Living Wage Employer
• Monthly contribution towards external supervision.
• Robust CPD program and senior clinical support.
• Professional membership fees compensated.
• Exposure and experience of working amongst a global clinical team.

£30,000 - £35,000 a year

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

The benefits available to those located in theUK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.