Remote Mental Health Call Center Specialist II

Rutgers University; Piscataway Township (NJ); Remote; USD 22,000 - 207,000; Part time

Benefits offered by this job

Medical coverage

Leave programs

Retirement benefits

Educational benefits

Life insurance

Employee discounts

Job summary

Rutgers University Behavioral Health Care (UBHC) seeks to support its Call Center operations with a per diem role. This position handles telephone, chat, and text requests, assesses needs, and offers referrals and disposition while documenting interactions in electronic records.

The posting notes a remote work option for this role and a per diem schedule of 19 hours daily. The environment emphasizes consumer-centered and culturally competent service.

Qualifications

• Minimum Education and Experience: Four (4) years of relevant full-time paid experience in a mental health field or a Bachelor’s Degree in a relevant mental health, social or human services field.

Responsibilities

• Responds to telephone, chat, and text requests for service from callers or consumers.
• Reviews the service needs of callers and provides support, referrals, and disposition.
• Maintains documentation in electronic contact records and supports crisis or urgent needs as required.

Education

Bachelor's Degree in a relevant mental health, social or human services field

Job description

Rutgers University Behavioral Health Care (UBHC) seeks to support its Call Center operations with a per diem role. This position handles telephone, chat, and text requests, assesses needs, and offers referrals and disposition while documenting interactions in electronic records.

The posting notes a remote work option for this role and a per diem schedule of 19 hours daily. The environment emphasizes consumer-centered and culturally competent service.