Remote Member Support Advisor — Grow Your Career

AIL; Davenport (IA); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Comprehensive training

Career growth

Team culture

Job summary

Globe Life AO is seeking an Entry-Level Policyholder Engagement Rep to join a fully remote, home-based team in the United States. You will support clients who request information on benefit programs, conduct virtual consultations, and guide customers through available options while delivering excellent service.

No prior industry experience is required; comprehensive onboarding, training, and leadership development are provided to help you succeed in a mentorship-driven environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Positive attitude with a willingness to learn.
• Self-motivation and accountability.
• Comfort working independently in a remote environment.
• Coachable mindset with a desire for continuous improvement.
• Basic computer proficiency and comfort using Zoom.

Responsibilities

• Meet with clients virtually using Zoom and phone appointments.
• Guide individuals and families through available benefit programs.
• Explain options clearly and professionally.
• Support new members throughout onboarding.
• Build lasting client relationships through ongoing communication and follow-up.
• Maintain accurate digital records and manage appointment scheduling.
• Deliver exceptional customer service with professionalism and empathy.
• Participate in ongoing training, mentorship, and leadership development.

Skills

Excellent communication

Time management

Remote work

Self-motivation

Coachable mindset

Proactive learning

Zoom familiarity

Tools

Zoom

Job description

Globe Life AO is seeking an Entry-Level Policyholder Engagement Rep to join a fully remote, home-based team in the United States. You will support clients who request information on benefit programs, conduct virtual consultations, and guide customers through available options while delivering excellent service.

No prior industry experience is required; comprehensive onboarding, training, and leadership development are provided to help you succeed in a mentorship-driven environment.