Remote Member Services Call Center Specialist

Allegiance Credit Union; Oklahoma City, Northern (OK, KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Allegiance Credit Union in Oklahoma City seeks a Full-Time Member Services Phone FC (Call Center Rep) to deliver outstanding member service, assist with account services, and resolve inquiries with professional guidance.

After completing on-site training, the role transitions to a Work From Home position with occasional in-office trainings. Oklahoma residency is required by start date, with a schedule Monday–Friday 8:00 a.m. – 5:00 p.m. central time.

Responsibilities

• Handles members' phone and online inquiries, addresses questions about products and services, resolves issues within authority, and refers complex problems to a supervisor with recommendations.
• Identify cross-sell opportunities and cross-sell services to members.
• Process wire requests and respond to call center emails in a timely manner. Assist with web & video chat as time permits.
• Conducts account maintenance functions as needed, including all types of deposit products; explains various account and ownership options, providing the necessary counseling to meet members' needs.

Job description

Allegiance Credit Union in Oklahoma City seeks a Full-Time Member Services Phone FC (Call Center Rep) to deliver outstanding member service, assist with account services, and resolve inquiries with professional guidance.

After completing on-site training, the role transitions to a Work From Home position with occasional in-office trainings. Oklahoma residency is required by start date, with a schedule Monday–Friday 8:00 a.m. – 5:00 p.m. central time.