Remote Member Service Representative

TEKsystems; Norfolk (VA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Member Service Representative to join their dynamic contact center team. This role is vital in ensuring an exceptional member experience by responding to inquiries and providing information about various financial products and services. The ideal candidate will demonstrate strong customer service skills, adaptability, and the ability to manage high call volumes in a structured environment. With flexible shifts and a supportive work culture, this position offers a unique opportunity to grow within a leading organization focused on delivering value to its members.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Disability coverage

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO, Vacation, Sick Leave

Qualifications

• Experience in call center or high volume retail environment.
• Strong customer service skills and ability to handle high volume calls.

Responsibilities

• Respond to inquiries and requests from members and other individuals.
• Ensure optimal member experience and customer service.

Skills

Customer service

Data entry

Handling inbound and outbound calls

Call center experience

Policy compliance

Ability to handle high volume calls

Adaptability to a very structured environment

Job description

Job Title: Member Service Representative (MSR) - 06/02

Job Description

Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. Provide information regarding products and services by demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure an optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Responsibilities

1. Respond to inquiries and requests from members and other individuals.
2. Provide information regarding products and services.
3. Demonstrate knowledge, active listening, and adaptability.
4. Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts.
5. Advise members of other products and services that may fit their needs.
6. Ensure optimal member experience and customer service.

Essential Skills

• Customer service
• Data entry
• Handling inbound and outbound calls
• Call center experience
• Policy compliance
• Ability to handle high volume calls
• Adaptability to a very structured environment

Additional Skills & Qualifications

• Experience in call center, administrative, secretary/receptionist, banking/mortgage, professional environment, or high volume retail environment

Work Environment

This is a remote opportunity; candidates must live within 60 miles of Suite 250, Virginia Beach, VA. The Contact Center operates 24/7/365. We offer flexible shifts within a one-hour window, with most shifts requiring 9.5 hours of availability. Expect to handle back-to-back calls with scheduled breaks after up to four hours of continuous calls.

Job Details

Type & Location: Contract to Hire, Virginia Beach, VA

Pay Range: $19.50/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan
• Life Insurance (Voluntary)
• Disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation, Sick Leave

Workplace & Application

This is a hybrid position in Norfolk, VA. Application deadline is May 9, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally and 80% of the Fortune 500. We focus on strategy, design, execution, and operations to unlock business value.

The company is an equal opportunity employer and considers all applications without regard to protected characteristics.