Remote Member Service Agent I — Evening Shift

UNFCU; United States; On-site; USD 51,000 - 55,000; Full time

Job summary

UNFCU is seeking a remote customer service professional to assist members with financial needs and account inquiries. You will handle calls, emails and chats, resolve issues, and maintain strong member relationships while adhering to compliance standards.

The role emphasizes service excellence and problem solving, with a NYC salary range of $51,000–$55,000 annually, and a Monday–Friday 3:15 PM–12:00 AM shift.

Qualifications

• Minimum education: High School diploma or GED; some college preferred.
• 2+ years of experience in customer service, banking or financial services.
• Strong organizational, multitasking and prioritization skills.

Responsibilities

• Provide exceptional service to UNFCU members and colleagues promptly and courteously.
• Respond to calls, emails or chats in inbound queues with product information and account details.
• Establish new accounts for existing members and resolve inquiries with professional service.
• Identify, research, and resolve member issues; escalate as needed.
• Comply with KPI goals, maintain adherence to schedule, and contribute to team goals.
• Attend meetings, trainings and organizational events; perform additional duties as assigned.
• Uphold BSA/AML/OFAC policies and complete required training.

Skills

Customer service

Communication

Problem solving

Relationship building

Time management

Multitasking

Attention to detail

Teamwork

Education

High School diploma/GED

Some college coursework

Job description

UNFCU is seeking a remote customer service professional to assist members with financial needs and account inquiries. You will handle calls, emails and chats, resolve issues, and maintain strong member relationships while adhering to compliance standards.

The role emphasizes service excellence and problem solving, with a NYC salary range of $51,000–$55,000 annually, and a Monday–Friday 3:15 PM–12:00 AM shift.