Remote Member Onboarding & Support Specialist

Collective; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote-friendly environment

Wellness stipend

Lunch provided

Transit support

Flexible PTO

Medical/dental/vision coverage

Parental leave

401k + equity

Team events

Job summary

Collective is on a mission to redefine how freelancers and business-of-one operate, offering onboarding support, tax and accounting guidance, and streamlined compliance. As a Member Support Specialist, you will be the primary contact for new members, guiding them through setup and verification with clear, proactive communication.

You’ll collaborate across teams to answer inquiries about tax, payroll, LLCs/S Corps, and US corporate structures, while proactively improving the onboarding process.

Qualifications

• 2+ years in a customer-facing role (contact center, accounting, payroll, or tax-related environment preferred).
• Familiarity with U.S. taxes, tax-filing procedures, U.S. corporate structures (LLCs/S Corps).
• Proficiency with online bookkeeping and payroll systems.

Responsibilities

• Serve as the primary onboarding point of contact for member questions.
• Assist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures using cross-functional resources.
• Adapt quickly in a fast-paced environment to resolve member issues effectively.
• Manage inbound member inquiries about product, process, taxes, and accounting via email and phone.
• Proactively send updates and reminders about onboarding milestones.
• Identify opportunities to streamline and improve the onboarding process.

Skills

Customer support

US taxation knowledge

LLCs/S Corps knowledge

English communication

Organizational skills

Collaboration

Problem solving

Remote communication

Job description

Collective is on a mission to redefine how freelancers and business-of-one operate, offering onboarding support, tax and accounting guidance, and streamlined compliance. As a Member Support Specialist, you will be the primary contact for new members, guiding them through setup and verification with clear, proactive communication.

You’ll collaborate across teams to answer inquiries about tax, payroll, LLCs/S Corps, and US corporate structures, while proactively improving the onboarding process.