Remote Member Onboarding & Implementation Coach

Better Impact; United States; Remote; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Better Impact is seeking a remote Member Implementation Advisor in the United States or Canada. You’ll guide new members through onboarding, understand goals, and tailor implementation strategies to their needs.

You’ll deliver practical training, help configure the software, and ensure a positive, seamless adoption experience. You’ll collaborate with cross-functional teams, adapt to different audiences, and build lasting relationships with members while maintaining thorough records for

Qualifikationen

• Experience in a client-facing role, ideally within a SaaS or technology environment, such as implementation, customer success, onboarding, training, or operations.
• Strong communication and presentation skills, with the ability to explain technical concepts clearly to audiences with varying levels of experience.
• Ability to assess customer needs, ask thoughtful questions, and recommend practical solutions.
• Comfort learning new software, troubleshooting challenges, and navigating multiple technology platforms.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities and follow-up activities.
• Ability to work independently while collaborating effectively with colleagues across teams.

Aufgaben

• Guide Members Through Implementation: Work directly with new members to understand their goals, existing processes, and operational needs.
• Help members develop practical implementation strategies that align with their organization's priorities.
• Guide members through the implementation process, from initial onboarding through successful software adoption.
• Identify challenges, recommend solutions, and help members make informed decisions about how to configure and use the software.
• Deliver Training and Build Confidence: Lead engaging, accessible software training sessions for individuals and groups.
• Adapt your communication and teaching approach to different audiences, experience levels, and learning styles.
• Explain software features and workflows in ways that are clear, approachable, and relevant to each member's needs.
• Help members develop the knowledge and confidence to manage their software independently.
• Create a Great Member Experience: Build positive, professional relationships with members throughout their implementation journey.
• Maintain clear communication, manage expectations, and ensure members understand next steps.
• Introduce members to additional tools, resources, and services that may support their goals.
• Collaborate with colleagues across teams to resolve challenges and ensure a smooth member experience.
• Contribute to Continuous Improvement: Maintain accurate records of implementation activities, member progress, and follow-up needs.
• Identify opportunities to improve implementation processes, training materials, or the overall member experience.
• Share member feedback and insights with internal teams to support ongoing improvements.

Kenntnisse

Client-facing

Communication

Presentation

Needs assessment

Problem-solving

Time management

Independent worker

Cross-team collaboration

SaaS experience

Tech proficiency

Tools

Microsoft Office

HubSpot

Zoom

ClickUp

Intercom

CRM tools

Jobbeschreibung

Better Impact is seeking a remote Member Implementation Advisor in the United States or Canada. You’ll guide new members through onboarding, understand goals, and tailor implementation strategies to their needs.

You’ll deliver practical training, help configure the software, and ensure a positive, seamless adoption experience. You’ll collaborate with cross-functional teams, adapt to different audiences, and build lasting relationships with members while maintaining thorough records for