Remote Member Experience Specialist

PHH Peak Health Holdings; West Virginia; Remote; USD 32,000 - 46,000; Full time

Job summary

PHH Peak Health Holdings is seeking a Membership Services Representative to handle inbound calls from Peak Health members, provide information, and resolve inquiries with a focus on accuracy and customer satisfaction.

You will also perform outbound calls for issue resolution and information gathering, while collaborating with management and peers to research and resolve issues. Remote-friendly role with standard 40-hour weeks.

Qualifications

• Minimum qualifications: High School diploma or GED and 2 years of customer service experience in a call center.
• Preferred qualifications: Associate degree or higher in healthcare; 2+ years in a fast-paced call environment with processing or customer service experience.
• Ability to work remotely with reliability, self-motivation, focus and time management.

Responsibilities

• Verify member information while addressing general questions.
• Respond to and resolve issues to assure a seamless member experience.
• Maintain open channels of member communications and perform outreach as required.
• Meet production and quality standards and manage work queues per department standards.
• Communicate effectively with internal and external staff.
• Elevate issues to the next level of supervision as appropriate.
• Ensure accuracy of information gathered and shared on a member's behalf.
• Attend required training classes and demonstrate proficiency.
• Perform other duties as deemed by Management.
• Maintain accurate documents including timekeeping records.

Skills

Customer service

Communication

Critical thinking

Time management

Attention to detail

Education

High School diploma/GED

Associate degree or higher in healthcare

Tools

EPIC

Microsoft Office

Job description

PHH Peak Health Holdings is seeking a Membership Services Representative to handle inbound calls from Peak Health members, provide information, and resolve inquiries with a focus on accuracy and customer satisfaction.

You will also perform outbound calls for issue resolution and information gathering, while collaborating with management and peers to research and resolve issues. Remote-friendly role with standard 40-hour weeks.