Remote Medical Collections Specialist – Negotiation & Compliance

Hollis Cobb Associates; Duluth (GA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Health Savings Account for High Deduct

Dental

Vision

Life Insurance

Disability Insurance

Retirement with Company Matching

Paid Time Off & Holidays

Employee Assistance Program

Referral Program

Job summary

Hollis Cobb Associates is seeking a Bad Debt Collector to handle inbound calls and outbound outreach to arrange payment on aged medical debts. You will update records, follow a prescribed script, and ensure confidentiality under HIPAA and FDCPA in a fast-paced call center.

Requirements include a high school diploma or GED and 1 year of relevant experience (medical collections preferred). Strong communication, negotiation, and math skills are essential, with opportunities for growth and benefits.

Qualifications

• High school diploma or GED required.
• 1 year of relevant experience preferred.
• Previous medical collections or call center experience required.

Responsibilities

• Persuade patients to pay past due medical debts.
• Overcome objections and suggest payment sources.
• Leave messages per mandated script and update records.
• Record call results and relevant notes in the system.
• Adhere to production standards and client requirements.
• Maintain confidentiality per HIPAA and FDCPA regulations.

Skills

Organization

Communication

Professional language

Grammar

Negotiation

Typing 25 wpm

Multi-tasking

Math calculations

Call center experience

Education

High school diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Hollis Cobb Associates is seeking a Bad Debt Collector to handle inbound calls and outbound outreach to arrange payment on aged medical debts. You will update records, follow a prescribed script, and ensure confidentiality under HIPAA and FDCPA in a fast-paced call center.

Requirements include a high school diploma or GED and 1 year of relevant experience (medical collections preferred). Strong communication, negotiation, and math skills are essential, with opportunities for growth and benefits.