Remote Medicaid Outreach & Care Coordinator

Texas Health Institute; Roanoke (VA); Hybrid; USD 33,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealthcare is seeking a frontline member service associate to educate Medicaid members, conduct initial screenings, and coordinate care. You will document outreach, explain benefits, and connect members with providers and community resources.

If you reside in Virginia, you may telecommute from home; schedule is Monday–Friday 8:00 am–5:00 pm ET with rotating Saturday coverage. The role emphasizes HIPAA compliance, clear communication, and helping members navigate benefits.

Qualifications

• High School Diploma /GED
• 2+ years of experience working with individuals enrolled in Medicaid programs
• 1+ years of experience conducting telephonic interactions with members, patients, or customers
• Intermediate level of proficiency in Microsoft Word, Excel, and Outlook, including document creation, editing, and email/calendar management
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in the state of Virginia

Responsibilities

• Conduct outreach to newly enrolled members to complete the initial health screening
• Identify medical, behavioral, functional, and social needs
• Document screening results and outreach in required systems
• Explain benefits, services, and how to access care
• Connect members to providers, programs, and community resources
• Use clear, respectful communication; arrange interpreters as needed
• Work with care managers, providers, and community partners
• Warm transfer members to care teams when needed
• Knowledge and continued learning of community cultures and values
• Follow HIPAA and all privacy requirements

Skills

Customer service

Communication skills

Telephone outreach

HIPAA compliance

Education

High School Diploma / GED

Tools

Microsoft Word

Excel

Outlook

Job description

UnitedHealthcare is seeking a frontline member service associate to educate Medicaid members, conduct initial screenings, and coordinate care. You will document outreach, explain benefits, and connect members with providers and community resources.

If you reside in Virginia, you may telecommute from home; schedule is Monday–Friday 8:00 am–5:00 pm ET with rotating Saturday coverage. The role emphasizes HIPAA compliance, clear communication, and helping members navigate benefits.