Remote Marketing Support Specialist (TX-based)

Neighborly®; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity and bonus opportunities

Fully remote role

Job summary

Neighborly is seeking a Marketing Support Specialist to join our Marketing and Local Performance Marketing Teams. The role reports to the Marketing Support Manager and focuses on evaluating and resolving franchise owner inquiries with timely, accurate documentation.

The successful candidate will have 1-3 years in marketing, administrative, or sales support, and experience with digital marketing and social platforms, plus strong communication skills. Fully remote but based in Texas.

Qualifications

• Associates Degree in Marketing or related field.
• 1-3 years of marketing, administrative, or sales support experience.
• Experience with digital marketing and social media platforms.
• Strong written, verbal, and interpersonal communication skills.
• Customer service experience with a demonstrated ability to respond to customer inquiries, resolve issues, and maintain positive client relationships.

Responsibilities

• Build a strong working knowledge of internal and external marketing platforms and systems.
• Support franchise owners with product training, knowledge, and expertise.
• Respond to support requests via phone or email, and sometimes with video call.
• Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system.

Skills

Digital marketing

Social media platforms

Written communication

Verbal communication

Interpersonal skills

Customer service

Education

Associate degree in Marketing or related field

Bachelor's degree in Marketing or related field

Job description

Neighborly is seeking a Marketing Support Specialist to join our Marketing and Local Performance Marketing Teams. The role reports to the Marketing Support Manager and focuses on evaluating and resolving franchise owner inquiries with timely, accurate documentation.

The successful candidate will have 1-3 years in marketing, administrative, or sales support, and experience with digital marketing and social platforms, plus strong communication skills. Fully remote but based in Texas.