Remote Manager, Retention & Account Growth

Lakeview Household Insurance Solutions; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Lakeview Household Insurance Solutions seeks a Manager, Retention & Account Growth to lead a team focused on policy retention, account management, and outbound service initiatives. The role drives process improvements and data-driven decisions to enhance customer loyalty and maximize account value.

This is a fully remote role with a generous bonus program and a compensation range reflecting senior leadership responsibilities.

Qualifications

• Bachelor's degree in Business Administration, Finance, Insurance, or a related discipline.
• 5+ years of progressive experience in insurance operations, customer retention, account management, or contact center leadership.
• Active Property and Casualty insurance license or relevant industry certifications.
• Experience leading retention, cross-selling, or account growth initiatives.

Responsibilities

• Lead, coach, and develop a team responsible for customer retention, account management, and outbound service initiatives.
• Establish performance expectations and monitor team productivity, quality, and business results.
• Develop strategies to improve policy retention, account rounding, and customer lifetime value.
• Analyze performance metrics and data to identify trends and opportunities.
• Design and optimize workflows to improve efficiency and customer experience.

Skills

Leadership experience

Cross-functional collaboration

Data-driven decision making

Workflow design

Automation awareness

Change management

Education

Bachelor's degree in Business Administration, Finance, Insurance, or related discipline

Tools

Workforce management systems

Business intelligence tools

Performance dashboards

Job description

Lakeview Household Insurance Solutions seeks a Manager, Retention & Account Growth to lead a team focused on policy retention, account management, and outbound service initiatives. The role drives process improvements and data-driven decisions to enhance customer loyalty and maximize account value.

This is a fully remote role with a generous bonus program and a compensation range reflecting senior leadership responsibilities.