Remote Manager, Customer Education & Learning

NAVEX; Lake Oswego (OR); On-site; USD 112,500 - 137,500; Full time

Benefits offered by this job

Competitive compensation

Supportive culture

Growth opportunities

Inclusive work environment

Job summary

NAVEX is seeking a Manager of Customer Education to lead a team of Technical Writers and Learning Consultants. The ideal candidate will have significant experience in technical writing, team leadership, and project management.

In this remote role, you will ensure high-quality content delivery and collaborate across departments. The position offers a starting pay of $125,000 per annum and is committed to employee success and growth.

Qualifications

• 5+ years of experience as a Technical Writer or Instructional Designer.
• 3+ years of proven people management experience.
• Ability to connect the dots and tell our story to customers.

Responsibilities

• Manage the day-to-day operations of a team of Technical Writers and Learning Consultants.
• Deliver engaging technical documentation and training courses.
• Collaborate cross-functionally with various stakeholders.

Skills

Technical Writing

Instructional Design

People Management

Stakeholder Management

Project Management

Problem Solving

Organizational Skills

Written Communication

Verbal Communication

Tools

Jira

SharePoint

Salesforce

MadCap Flare

Videate

Job description

NAVEX is seeking a Manager of Customer Education to lead a team of Technical Writers and Learning Consultants. The ideal candidate will have significant experience in technical writing, team leadership, and project management.

In this remote role, you will ensure high-quality content delivery and collaborate across departments. The position offers a starting pay of $125,000 per annum and is committed to employee success and growth.