Remote Lead, Customer Education & Training

NAVEX Global, Inc.; United States; On-site; USD 112,500 - 137,500; Full time

Benefits offered by this job

Competitive Salary

Merit-Based Bonus

Career Growth Opportunities

Job summary

NAVEX Global, Inc. is seeking a skilled Manager of Customer Education to lead a team of Technical Writers and Learning Consultants. You will enhance customer understanding of NAVEX products by delivering high-quality documentation and instructional materials.

Ideal candidates will have over 5 years of technical writing experience, strong management background, and proficiency with tools like Jira and Salesforce. This remote position offers a competitive salary of $125,000 annually, along with a 5% MBO bonus.

Qualifications

• 5+ years of experience as a Technical Writer or Instructional Designer.
• 3+ years of proven people management experience.
• Excellent written and verbal communication skills.
• Strong stakeholder management skills.

Responsibilities

• Manage day-to-day operations of Technical Writers and Learning Consultants.
• Research and deploy technology tools for content delivery.
• Deliver technical documentation and training courses.
• Measure and maximize content’s customer impact.

Skills

Technical Writing

Team Management

Communication Skills

Project Management

Problem Solving

Tools

Jira

Salesforce

Sharepoint

MadCap Flare

Videate

Job description

NAVEX Global, Inc. is seeking a skilled Manager of Customer Education to lead a team of Technical Writers and Learning Consultants. You will enhance customer understanding of NAVEX products by delivering high-quality documentation and instructional materials.

Ideal candidates will have over 5 years of technical writing experience, strong management background, and proficiency with tools like Jira and Salesforce. This remote position offers a competitive salary of $125,000 annually, along with a 5% MBO bonus.