Head of Customer Education & Learning

NAVEX

Houston (TX)

Hybrid

USD 110,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Hybrid role

Competitive compensation

Job summary

NAVEX is seeking a Manager of Customer Education in the Houston area for a hybrid role. You will lead Technical Writers and Learning Consultants, delivering product documentation and training that helps customers succeed with NAVEX software.

The position emphasizes content quality, AI readiness, and storytelling across multiple NAVEX products. You will coach a team, drive process improvements, and collaborate with Product, Engineering, Customer Success and Services to maximize impact and value

Qualifications

5+ years of experience as a Technical Writer or Instructional Designer.
3+ years of proven people management experience or effectively managing and leading a team of direct reports.
Excellent written and verbal communication skills.
Experience with Jira, Sharepoint and Salesforce. Experience with MadCap Flare and Videate is a plus.
Ability to connect the dots and tell our story to customers across multiple products.
Strong problem-solving and organizational skills.
Strong stakeholder management and project management skills with demonstrated ability to manage multiple projects simultaneously and in a fast-paced environment.
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through.
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes.
Fuel performance and outcomes.

Responsibilities

Manage the day-to-day operations of a team comprised of Technical Writers and Learning Consultants.
Research and deploy best in class technology tools to ensure the most efficient and highest quality content delivery possible.
Deliver engaging technical documentation and training courses to help our customers successfully use their software.
Ensure content is optimized for both human and AI utilization.
Measure and maximize content's customer impact.
Coach, mentor and inspire staff with a focus on individual development, employee satisfaction, and retention.
Provide clear individual and team goals, ensuring each team member understands their role, making changes when necessary and proactively addressing performance issues.
Track work across multiple products with dynamic schedules, ensuring on time content delivery.
Collaborate cross-functionally with various stakeholders, including Product Management, Engineering, Customer Success and Services teams.
We have great tools, and even greater people, and we're hopeful you can show us ways to use them even more efficiently to help communicate what's coming with our products!