Remote Major Incident and Problem Management Lead

Ampcus Inc; Chicago (IL); A distancia; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Ampcus Inc. seeks an experienced Major Incident and Problem Management Consultant to oversee major incidents, minimize business disruption, and ensure rapid service restoration in accordance with SLAs.

The role requires strong IT service management, incident and problem management, and root cause analysis skills. The consultant will collaborate with incident teams, change management, service delivery, and business stakeholders to uphold high-quality operational outcomes and continuous service

Formación

• Significant IT operations and service management experience.
• ITIL V4 Foundation certification required.
• Strong incident and problem management background.
• Experience leading cross-functional teams and stakeholders.

Responsabilidades

• Manage major incidents per SLAs and established processes.
• Lead restoration activities and coordinate response.
• Communicate incident status with stakeholders and teams.
• Perform root cause analysis and drive preventive actions.
• Facilitate incident reviews and manage escalations.

Conocimientos

IT operations

IT service management

ITIL v4 Foundation

Leadership

Stakeholder management

Incident management

Problem management

Root cause analysis

Communication

Cross-functional leadership

Descripción del empleo

Ampcus Inc. seeks an experienced Major Incident and Problem Management Consultant to oversee major incidents, minimize business disruption, and ensure rapid service restoration in accordance with SLAs.

The role requires strong IT service management, incident and problem management, and root cause analysis skills. The consultant will collaborate with incident teams, change management, service delivery, and business stakeholders to uphold high-quality operational outcomes and continuous service