Major Incident & Problem Resolution Lead

Community Health Systems; Franklin (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Community Health Systems is seeking an Incident and Problem Coordinator to lead major incident response and problem management, ensuring rapid restoration of IT services and effective post-incident analysis. The role involves coordinating crisis communications, facilitating bridges, and tracking timelines across technical teams and stakeholders.

Requirements include at least two years in an incident/problem management environment, strong written and verbal communication, and the ability to

Qualifications

• When available, at least two years in an Incident/Problem management role/environment.
• Ability to triage and understand highly technical software and hardware problems.
• Very organized with ability to prioritize and coordinate multiple issues concurrently.
• Excellent verbal and written communication with end users.

Responsibilities

• Major Incident Management & Communication: lead crisis communications and escalation.
• Bridge facilitation: coordinate crisis lines and technical response during incidents.
• Incident lifecycle & status tracking: update tickets and timelines accurately.
• Stakeholder communications: craft and distribute incident information to affected parties.
• Problem management & continuous improvement: drive post-incident analysis and actions.
• Root cause & mitigation: assist teams in identifying causes and preventive steps.
• Reporting & metrics: maintain data and support After-Action Reports.

Skills

Incidents Management

Communication skills

Organizational skills

Analytical skills

Job description

Community Health Systems is seeking an Incident and Problem Coordinator to lead major incident response and problem management, ensuring rapid restoration of IT services and effective post-incident analysis. The role involves coordinating crisis communications, facilitating bridges, and tracking timelines across technical teams and stakeholders.

Requirements include at least two years in an incident/problem management environment, strong written and verbal communication, and the ability to