Remote Maintenance Manager

Green Ocean Property Management; Newton (MA); Remote; USD 70,000 - 95,000; Full time

Job summary

Green Ocean Property Management is seeking an experienced Remote Maintenance Manager to lead day-to-day maintenance across our residential and HOA/condo portfolio. You will ensure timely handling of requests, manage vendors, control costs, and keep residents, owners, and property managers updated.

The role requires people leadership, problem-solving, building scalable systems, and keeping a high volume of work orders moving with attention to detail. Primary hours align with US Eastern Time.

Qualifications

• 3–5 years in property maintenance or facilities management.
• 1–2 years in leadership or team management.
• Experience managing a high volume of maintenance requests/work orders.
• Strong written and spoken English.

Responsibilities

• Manage the daily maintenance workflow from request through completion.
• Review, assign, prioritize, and follow up on maintenance work orders.
• Lead and support remote Maintenance Coordinators.
• Coordinate with technicians, contractors, vendors, property managers, tenants, owners, and HOA teams.
• Handle escalated or complex maintenance concerns.
• Review maintenance requests and determine next steps before sending a vendor.
• Monitor emergency and urgent maintenance issues.
• Ensure vendors respond and complete work within timelines.
• Review vendor quotes, estimates, invoices, and scopes of work.
• Track vendor performance and costs.
• Maintain maintenance records and documentation.
• Provide residents and internal teams with regular updates.
• Identify repeat problems and propose long-term solutions.
• Create and improve maintenance SOPs, workflows, and escalation procedures.
• Track KPIs such as open work orders and aging tickets.

Skills

Property maintenance

Team leadership

Vendor management

Facilities management

English communication

Tools

Property Meld

Buildium

AppFolio

Asana

Slack

Google Workspace

Job description

About the Role

Green Ocean Property Management is looking for an experienced Remote Maintenance Manager to lead and manage day-to-day maintenance operations across our residential and HOA/condo portfolio.

This role is responsible for making sure maintenance requests are handled quickly, vendors are managed well, costs are controlled, and residents, owners, and property managers receive clear updates.

We are looking for someone who can manage people, solve maintenance problems, build strong systems, and keep a large number of work orders moving without losing track of details.

Key Responsibilities

• Manage the daily maintenance workflow from initial request through completion.
• Review, assign, prioritize, and follow up on maintenance work orders.
• Lead and support remote Maintenance Coordinators.
• Coordinate with technicians, contractors, vendors, property managers, tenants, owners, and HOA teams.
• Handle escalated or complex maintenance concerns.
• Review maintenance requests and help determine the right next step before sending a vendor.
• Monitor emergency and urgent maintenance issues.
• Make sure vendors respond and complete work within expected timelines.
• Review vendor quotes, estimates, invoices, and scopes of work.
• Compare pricing and help control maintenance costs.
• Build and maintain a reliable vendor network.
• Track vendor performance, response time, quality, and communication.
• Follow up on delayed or overdue work orders.
• Keep maintenance records, notes, photos, estimates, and invoices organized.
• Make sure residents and internal teams receive regular updates.
• Identify repeat maintenance problems and recommend long-term solutions.
• Create and improve maintenance SOPs, workflows, and escalation procedures.
• Track maintenance KPIs such as open work orders, completion time, vendor response time, aging tickets, and cost.
• Support after-hours and emergency maintenance processes.
• Work closely with Property Management, HOA, Leasing, Finance, and Operations teams.
• Provide regular maintenance reports and updates to leadership.

Qualifications

• At least 3-5 years of property maintenance, facilities management, property management, or maintenance coordination experience.
• At least 1-2 years of leadership or team management experience.
• Strong understanding of residential property maintenance.
• Experience managing a high volume of maintenance requests or work orders.
• Experience working with vendors, contractors, technicians, and residents.
• Good understanding of common property issues involving:
  • HVAC
  • Plumbing
  • Electrical
  • Appliances
  • Roofing
  • Water leaks
  • Mold or moisture concerns
  • General repairs
  • Preventive maintenance
• Strong problem-solving and decision-making skills.
• Strong written and spoken English.
• Excellent organization and follow-up skills.
• Comfortable managing multiple urgent issues at the same time.
• Able to work independently in a remote environment.
• Comfortable working during U.S. Eastern Time business hours.

Preferred Experience

• Experience managing maintenance for large residential portfolios, scattered-site properties, or HOA/condo associations.
• Experience with property management software such as Property Meld, Buildium, AppFolio, or similar platforms.
• Experience using Asana, Slack, Google Workspace, or similar tools.
• Experience creating maintenance SOPs and workflows.
• Experience reviewing vendor pricing and negotiating service costs.
• Experience managing remote maintenance coordinators or support staff.

What We Will Ask During the Interview

Please be ready to discuss:

• How many properties, units, or associations you have supported or managed.
• How many maintenance requests or work orders your team handled.
• The size of the maintenance team you managed.
• Your experience handling emergency maintenance situations.
• Your experience managing and negotiating with vendors.
• Your current or expected hourly/monthly rate.
• How soon you can start.

What Success Looks Like

The right Maintenance Manager will help us achieve:

• Faster maintenance response and completion times.
• Fewer overdue work orders.
• Better communication with residents and property managers.
• Stronger vendor accountability.
• Better cost control.
• Clear and organized maintenance records.
• Stronger systems and processes as the company grows.