Manager of Maintenance Operations

Blue Castle Agency; Newton (MA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Performance-based bonuses

Employer-sponsored health insurance

15 paid PTO days

5 paid sick days

Paid company holidays

Job summary

Blue Castle Agency in Newton, MA is seeking a Manager of Maintenance Operations to run the department end to end, with 80% in the office and 20% in the field. You will report to the COO and own response times, vendor relationships, and the department’s bottom line.

This senior role requires leading field teams across a mixed portfolio of properties and delivering reliable service while driving profitability. 5–7+ years' relevant experience is preferred.

Qualifications

• 5–7+ years leading maintenance, facilities, or field operations.
• Direct people management experience with field teams.
• Ability to own a maintenance department budget.
• Experience with PropertyMeld, Buildium, or similar software.
• Strong communication and reporting to C-suite.
• Experience managing diverse property types (market-rate, luxury, HOA).

Responsibilities

• Own overall service-level response times across the department.
• Keep the work order backlog under control and visible to leadership.
• Set and enforce field quality standards across the portfolio.
• Manage vendor capacity and relationships so crews cover demand.
• Own department profitability — budgeting, cost control, and margins.
• Directly manage and coach a structured team across roles.
• Run the department day to day inside PropertyMeld, Buildium, QuickBooks.
• Report regularly to the COO on service levels and performance.
• Build and maintain processes for a mixed portfolio.

Skills

Leadership

Budgeting

Vendor management

Communication

Cross-property experience

Strategic planning

Problem-solving

Field operations knowledge

Tools

PropertyMeld

Buildium

Job description

Manager of Maintenance Operations
Newton, MA
$100,000 – $120,000+ / year

OVERVIEW

A property management company covering a mixed residential and HOA portfolio in the Boston area is hiring a Manager of Maintenance Operations to run the maintenance department end to end. This role is 80% in the office, 20% in the field. You’ll report directly to the COO and own everything from response times to vendor relationships to the department’s bottom line.

This is a senior leadership role for someone who’s managed field teams before and wants to run an entire maintenance operation, not just one property.

WHAT YOU’LL DO

• Own overall service-level response times across the maintenance department
• Keep the work order backlog under control and visible to leadership
• Set and enforce field quality standards across the portfolio
• Manage vendor capacity and relationships so crews and contractors can cover demand
• Own department profitability — budgeting, cost control, and margin on maintenance work
• Directly manage and coach a structured team: a Field Operations Specialist, a Project Manager/Estimator, the Maintenance Coordination Team, and field technicians
• Run the department day to day inside PropertyMeld, Buildium, and QuickBooks Online
• Report regularly to the COO on service levels, backlog, and department performance
• Build and maintain the processes that keep a mixed market-rate, luxury, and HOA portfolio running smoothly

WHY YOU MATTER

Maintenance is the department residents notice the most — when it works, nobody thinks about it; when it doesn’t, everything else looks bad. You’re the one keeping response times fast, crews accountable, and the department actually profitable while doing it.

WHAT IT TAKES

• 5–7+ years of progressive experience leading maintenance, facilities, construction services, or field operations
• Direct people management experience over field teams — you’ve hired, coached, and held people accountable before
• Comfortable owning a budget for a maintenance department, not just following one
• Experience with PropertyMeld, Buildium, or similar software, or quick to pick up new systems
• Vendor management experience — sourcing, negotiating, and holding contractors to their wordStrong communicator, comfortable reporting to a COO and coordinating across a multi-person team
• Comfortable working across different property types — market rate, luxury, and HOA/condo communities all run a little differently
• A problem-solver who can prioritize a backlog and keep response times tight

THE PERKS!

• Performance-based incentives and bonuses
• Employer-sponsored health insurance
• 15 paid PTO days
• 5 paid sick days
• Paid company holidays