Remote Luxury Travel Operations Leader

Fresh Prints LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Frontier is seeking an experienced luxury service leader to build world-class operations and scale impact in a fast-growing company. You’ll own shift-level operations across Client Service, Ticketing, Trip Fulfillment, and Process Management, leading Team Leads to ensure five-star service and repeatable excellence.

You’ll coach teams, manage real-time client-facing work, maintain 95%+ SLA and 98%+ data accuracy, and drive two process-improvement projects per month.

Qualifications

• 4+ years in luxury travel, hospitality, or high-touch service operations.
• 2+ years in a leadership or management role.
• Strong Sabre proficiency—fare rules, complex routing, and ticketing.
• Data-driven approach using metrics to improve performance.
• Excellent written and verbal communication.
• Calm under pressure.

Responsibilities

• Lead and Develop Your Team: Manage 3–4 Team Leads across all concierge functions.
• Own Shift Operations: Direct all client-facing operations during your shift with real-time decision-making.
• Deliver Exceptional Client Experiences: Own the end-to-end client journey for your shift.
• Drive Process Excellence: Submit at least two documented process improvements per month.

Skills

Luxury travel operations

Team leadership

Sabre proficiency

Data-driven

Communication

Calm under pressure

Tools

Asana

Periskope

Stripe

Job description

Frontier is seeking an experienced luxury service leader to build world-class operations and scale impact in a fast-growing company. You’ll own shift-level operations across Client Service, Ticketing, Trip Fulfillment, and Process Management, leading Team Leads to ensure five-star service and repeatable excellence.

You’ll coach teams, manage real-time client-facing work, maintain 95%+ SLA and 98%+ data accuracy, and drive two process-improvement projects per month.