Remote LPN Care Navigator I — Impactful Case Support

One Call; Springfield (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

One Call is seeking an internal case management support professional to ensure the best continuum of care for injured workers. The role collaborates with all business units to provide timely and cost-effective services, supporting the carrier and physician in discharge and closure steps.

Responsibilities include coordination of treatment plans, monitoring progress, and collaborating with departments to optimize outcomes.

Qualifications

• Excellent customer service skills that build high levels of customer satisfaction.
• Excellent communication skills—written, verbal and interpersonal.
• Computer navigation and operation skills.
• Ability to analyze information.

Responsibilities

• Internal case management support to ensure best continuum of care for injured workers.
• Coordinate services across business units to ensure timely, cost-efficient care.
• Assist in coordinating discharge plans and post-discharge requirements.
• Provide educational resources and training to staff as needed.
• Assist in special projects and process improvements.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Analytical ability

Education

RN

LPN

MA

Job description

One Call is seeking an internal case management support professional to ensure the best continuum of care for injured workers. The role collaborates with all business units to provide timely and cost-effective services, supporting the carrier and physician in discharge and closure steps.

Responsibilities include coordination of treatment plans, monitoring progress, and collaborating with departments to optimize outcomes.