Remote Low-Voltage Security Support & Service Coordinator

Barton Integration; Irvine (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for professional develop

Great team atmosphere

Job summary

Barton Integration in Irvine, CA is seeking a Remote Technical Support & Service Coordinator to troubleshoot low-voltage security systems, coordinate field technicians, and manage service requests from a remote-friendly office.

The role emphasizes clear communication with clients and internal teams, efficient ticket handling, and detailed debriefs to drive ongoing system reliability and customer satisfaction.

Qualifications

• Solid understanding of low-voltage security systems (alarm, CCTV, access control).
• Strong remote troubleshooting and diagnostic capabilities.
• Excellent verbal and written communication with non-technical stakeholders.

Responsibilities

• Troubleshoot & Diagnose: Remotely troubleshoot and diagnose issues related to low-voltage security systems, including alarm systems, CCTV, access control, and other related technologies.
• Service Coordination: Dispatch field technicians as needed to address more complex on-site issues, ensuring quick and effective resolution.
• Service Requests: Manage and respond to incoming service requests via phone, email, or ticketing system, logging and prioritizing each case.
• Stakeholder Communication: Regularly communicate with clients, field technicians, and internal teams to ensure service issues are addressed promptly and efficiently.
• Debrief & Reporting: Provide detailed debriefs to stakeholders after service requests have been resolved, including next steps or preventive measures.
• Call Management: Handle all incoming service-related calls, ensuring high-quality customer service and effective issue resolution.

Skills

Low-voltage security systems

Troubleshooting remotely

Communication

Customer service

Organizational skills

Data entry

Team collaboration

Education

Bachelor's Degree

Tools

Salesforce

Ticketing systems

CRM software

Video conferencing

Job description

Barton Integration in Irvine, CA is seeking a Remote Technical Support & Service Coordinator to troubleshoot low-voltage security systems, coordinate field technicians, and manage service requests from a remote-friendly office.

The role emphasizes clear communication with clients and internal teams, efficient ticket handling, and detailed debriefs to drive ongoing system reliability and customer satisfaction.