Remote Fire Alarm & Security Systems Support Coordinator

Barton Integration; Irvine (CA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for professional development

Great team atmosphere

Job summary

A leading provider of low-voltage security solutions is seeking a skilled Fire Alarm and Security Systems Support Coordinator to join their team in Irvine, California. This role involves remotely troubleshooting security systems, coordinating field technicians, and managing service requests. The ideal candidate will possess strong problem-solving and communication skills, alongside expertise in low-voltage security systems. Benefits include health insurance, paid time off, and opportunities for professional development.

Qualifications

• Solid understanding of low-voltage security systems, including alarm systems, CCTV, and access control systems.
• Strong troubleshooting and diagnostic skills, with the ability to resolve issues remotely.
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical stakeholders.
• Proven experience in customer support roles, focusing on responsiveness and client satisfaction.
• Ability to manage multiple service requests simultaneously and prioritize effectively.
• Proficiency in using computers, service ticketing systems, and communication platforms.

Responsibilities

• Remotely troubleshoot and diagnose issues related to low-voltage security systems.
• Dispatch field technicians to address on-site issues.
• Manage incoming service requests via phone, email, or ticketing system.
• Communicate regularly with clients and internal teams to resolve service issues.
• Provide detailed debriefs to stakeholders after service requests are resolved.
• Handle incoming service-related calls, ensuring high-quality customer service.
• Maintain accurate and up-to-date records of service-related activities.

Skills

Technical Knowledge

Problem Solver

Communication

Customer Service

Organizational Skills

Technology Savvy

Team Player

Perpetual Learner

Initiative

Education

Bachelor’s Degree

Tools

Salesforce

Job description

A leading provider of low-voltage security solutions is seeking a skilled Fire Alarm and Security Systems Support Coordinator to join their team in Irvine, California. This role involves remotely troubleshooting security systems, coordinating field technicians, and managing service requests. The ideal candidate will possess strong problem-solving and communication skills, alongside expertise in low-voltage security systems. Benefits include health insurance, paid time off, and opportunities for professional development.