Remote Louisiana Medicaid Inbound Support Specialist

Humana; United (LA); Remote; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Life insurance

Job summary

Humana is seeking an Inbound Contacts Representative 2 for Louisiana Medicaid who handles inbound inquiries via phone, digital, or written channels and participates in outbound campaigns to assist members. The role involves documenting member needs across multiple systems and escalating unresolved issues.

The position starts with a structured training period and requires the ability to work 6:45 am–7:00 pm CST on weekdays, with occasional weekends based on business needs.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to work any shift 6:45 am–7:00 pm CST (Mon-Fri); some weekends/overtime as needed.
• Strong customer service skills with attention to detail on calls.

Responsibilities

• Address inquiries via phone, digital, or written channels and support members.
• Conduct outbound calling campaigns to assist members.
• Record details of inquiries accurately in multiple systems and escalate as needed.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Documentation

Schedule flexibility

Job description

Humana is seeking an Inbound Contacts Representative 2 for Louisiana Medicaid who handles inbound inquiries via phone, digital, or written channels and participates in outbound campaigns to assist members. The role involves documenting member needs across multiple systems and escalating unresolved issues.

The position starts with a structured training period and requires the ability to work 6:45 am–7:00 pm CST on weekdays, with occasional weekends based on business needs.