Remote Loss Prevention Customer Success Manager

RealNetworks, Inc.; Washington (District of Columbia); Remote; USD 75,000 - 100,000; Full time

Job summary

RealNetworks, Inc. SAFR is seeking a Customer Success Manager to guide onboarding and adoption, manage a portfolio of customers, and drive renewals. Remote in the US with West Coast preferred, $75K-$100K/year, and a strong emphasis on customer value and measurable outcomes.

The role requires 3+ years in SaaS Customer Success, excellent communication, and ability to coordinate with technical and product teams to ensure successful outcomes.

Qualifications

• 3+ years in Customer Success or Client Services with B2B SaaS.
• Strong communication and interpersonal skills.
• Excellent organizational skills and documentation discipline.
• Ability to manage multiple accounts and projects simultaneously.
• Experience onboarding, renewals, and retention strategies.

Responsibilities

• Guide new customers through implementation and setup.
• Serve as the primary contact for a portfolio of customers.
• Establish proactive cadence to review performance, KPIs, and value.
• Promote best practices to increase adoption across SAFR Guard features.
• Collaborate with support and product teams to resolve issues.
• Monitor customer health and support retention efforts.
• Solicit customer feedback to inform product priorities.
• Review incidents and maintain accurate records in systems.

Skills

Onboarding

Account management

Customer success

Renewals

Cross-functional

Communication

Organization

Technical aptitude

Job description

RealNetworks, Inc. SAFR is seeking a Customer Success Manager to guide onboarding and adoption, manage a portfolio of customers, and drive renewals. Remote in the US with West Coast preferred, $75K-$100K/year, and a strong emphasis on customer value and measurable outcomes.

The role requires 3+ years in SaaS Customer Success, excellent communication, and ability to coordinate with technical and product teams to ensure successful outcomes.