Remote Loss Mitigation Lead — Mortgage Servicing

Zippy; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity for all

Remote work

Health coverage

Paid time off

Training & licensing support

Parental leave

No meeting Wednesdays

Wellbeing programs

Career growth

Job summary

Zippy is seeking an experienced Loss Mitigation Program Specialist to advance the company’s Loss Mitigation program. The role focuses on standardizing processes, developing scalable workflows, and ensuring compliant, borrower-focused strategies for a growing servicing organization.

The ideal candidate brings deep mortgage servicing experience, especially in loss mitigation, with exposure to collections, and a data-driven approach to optimize borrower outcomes and operational efficiency.

Qualifications

• Minimum of three (3) years of mortgage servicing experience.
• Three (3) to five (5) years of direct Loss Mitigation experience, including borrower hardship evaluation.
• Three (3) to five (5) years of collections experience, preferably within mortgage servicing or manufactured housing finance.
• Strong analytical and problem-solving abilities with the ability to identify trends, exceptions, and process gaps.

Responsibilities

• Manage an active pipeline of delinquent accounts requiring loss mitigation evaluation, follow-up, and resolution.
• Develop, document, implement, and continuously improve standard operating procedures and escalation paths.
• Develop and maintain reporting that provides visibility into Loss Mitigation pipeline activity, aging, approvals, denials, and outcomes.
• Collaborate with Compliance and Legal to ensure processes align with regulatory requirements and investor guidelines.

Skills

Mortgage servicing

Loss mitigation

Data analysis

Communication

Tools

FICS

Job description

Zippy is seeking an experienced Loss Mitigation Program Specialist to advance the company’s Loss Mitigation program. The role focuses on standardizing processes, developing scalable workflows, and ensuring compliant, borrower-focused strategies for a growing servicing organization.

The ideal candidate brings deep mortgage servicing experience, especially in loss mitigation, with exposure to collections, and a data-driven approach to optimize borrower outcomes and operational efficiency.