Remote Long-Term Disability Claims Advocate

Lincoln Financial Group; Charlotte (NC); Remote; USD 36,000 - 49,000; Full time

Benefits offered by this job

Leadership development

Tuition assistance program

Health counseling and financial well‑w

Flexible work arrangements

Job summary

Lincoln Financial Group in Charlotte, NC is seeking a Long Term Disability Claims Advocate to gather information from claimants and professionals, collaborate on determinations, and review medical records for action planning. The role emphasizes customer service, ethics, and timely processing within a remote work framework.

Ideal candidates have 3–5 years of claims experience or 0–1 year with an Associate degree, plus strong written and verbal communication skills and excellent organization.

Qualifications

• High School diploma or GED or Associate degree acceptable.
• 3–5 years of claims experience aligned to the role.
• Strong written and verbal communication skills.
• Excellent organization and ability to multi-task.

Responsibilities

• Communicate with claimants, employers and medical professionals by phone and email to gather information on Long Term Disability Claims.
• Collaborate with case managers and physicians to make timely claim determinations.
• Review complex medical records to understand approval durations and action planning.
• Provide exceptional customer service and identify opportunities for improvement.

Skills

Communication skills

Organization skills

Claims experience

Disability management

Education

High School diploma or GED

Associate degree

Job description

Lincoln Financial Group in Charlotte, NC is seeking a Long Term Disability Claims Advocate to gather information from claimants and professionals, collaborate on determinations, and review medical records for action planning. The role emphasizes customer service, ethics, and timely processing within a remote work framework.

Ideal candidates have 3–5 years of claims experience or 0–1 year with an Associate degree, plus strong written and verbal communication skills and excellent organization.