Long Term Disability Claims Specialist I

MetLife; Cary (NC); On-site; USD 52,000 - 66,000; Full time

Job summary

MetLife’s Global Customer Service and Operations team seeks a Long-Term Disability Claims Specialist I to evaluate long term disability claims, gather medical information, and deliver timely decisions across the United States. Grow your claim evaluation and communication skills in a fast-paced environment with increasing responsibility toward a Specialist II role.

The role emphasizes strong critical thinking, collaboration with clinicians and attorneys, and adherence to plan provisions and

Qualifications

• High School Diploma and the ability to start working on December 14th, 2026, and the ability to work within a commutable distance of the posted site to support onboarding and role readiness.
• Office locations: Cary NC, Tampa FL, Bloomfield CT, Oriskany NY, Aurora IL, or San Juan PR.
• Customer service and claim support experience with disabilities or related claims processes.

Responsibilities

• Lead thorough and balanced disability claim evaluations by gathering, reviewing, and interpreting medical, occupational, financial, and other relevant information to support sound claim decisions.
• Create clear, accurate, and timely claim documentation, correspondence, and recommended decisions that align with plan provisions, service expectations, and regulatory requirements.
• Oversee an assigned caseload of pending and active disability claims, ensuring timely follow-up, consistent progress, and effective management of priorities in a fast-paced environment.
• Manage proactive communication with claimants, representatives, customers, attorneys, brokers, and family members by providing updates, explaining claim decisions, and gathering critical claim information.
• Develop action plans, identify return-to-work potential, and address inconsistencies or escalated issues by applying critical thinking and appropriate claim resolution strategies.
• Coordinate with internal and external resources, including physicians, attorneys, and clinical or vocational consultants, to obtain information needed for thorough, reasonable, and well-supported claim decisions.

Skills

Customer service

Claim support

Disability claims

Communication

Documentation

Education

High School Diploma

Job description

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

The Long-Term Disability Claims Specialist I is responsible for evaluating long term disability claims, gathering and analyzing medical, and delivering timely claim decisions in accordance with plan provisions, and service standards across the United States. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to make a meaningful impact for customers during important moments in their lives. In this role, you will develop strong claim evaluation, customer communication, and critical thinking skills while working in a fast-paced environment that offers growth, increasing decision-making authority, and progression toward a Long-Term Disability Claims Specialist II role.

Key Responsibilities

• Lead thorough and balanced disability claim evaluations by gathering, reviewing, and interpreting medical, occupational, financial, and other relevant information to support sound claim decisions.
• Create clear, accurate, and timely claim documentation, correspondence, and recommended decisions that align with plan provisions, service expectations, and regulatory requirements.
• Oversee an assigned caseload of pending and active disability claims, ensuring timely follow-up, consistent progress, and effective management of priorities in a fast-paced environment.
• Manage proactive communication with claimants, representatives, customers, attorneys, brokers, and family members by providing updates, explaining claim decisions, and gathering critical claim information.
• Develop action plans, identify return-to-work potential, and address inconsistencies or escalated issues by applying critical thinking and appropriate claim resolution strategies.
• Coordinate with internal and external resources, including physicians, attorneys, and clinical or vocational consultants, to obtain information needed for thorough, reasonable, and well-supported claim decisions.

Required Qualifications

• High School Diploma and the ability to start working on December 14th, 2026, and the ability work within a commutable distance of the posted site to support effective onboarding, training, and role readiness.
  • Office locations: Cary NC, Tampa FL, Bloomfield CT, Oriskany NY, Aurora IL, or San Juan PR
• Customer service and claim support experience with