Remote Loan Operations Specialist

Ag Resource Management; Jonesboro (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Ag Resource Management, LLC is seeking an Administrative Assistant to support loan operations and sales teams. You will coordinate between Area Managers, Loan Officers, Client Services, and borrowers to ensure compliant loan documentation and smooth onboarding from intake to post-closing.

This fully remote position requires independent work, strong communication, meticulous document management, and timely follow-up on outstanding items.

Qualifications

• 2+ years of experience in loan operations, financial services, or administrative support preferred.
• Strong attention to detail and organizational skills.
• Effective communication and follow-up skills.
• Familiarity with ag lending documentation and terminology is a plus.

Responsibilities

• Review and log new loan documents in the Synthesis.
• Confirm loan type, borrower details, and product accuracy.
• Use standardized checklists to collect and verify required documents.
• Maintain a clean, complete file with consistent naming conventions for easy data entry.
• Serve as the primary point of contact for internal and external parties for the life of the loan.
• Communicate missing or incorrect documentation to AM/LO or borrower.
• Follow up on outstanding items within 24 hours; escalate unresolved issues.
• Respond to general inquiries and documentation requests.
• Review all documents for accuracy, completeness, and compliance with naming protocols.
• Reject, clarify, or replace incomplete or outdated documents.
• Organize final file package for handoff to Client Services within KPI guidelines.
• Ensure no duplicates or outdated versions exist in the final loan file.
• Upload loan package to Synthesis.
• Update tracking system log SLA compliance.
• Respond to rework items.
• Track and file AOIs, AOPs, NTBs, and other post-closing documents.
• Send welcome packages within 7 business days of loan closing.
• Support borrower onboarding to the portal.
• Submit draw requests within 2 business hours.
• Verify draws to confirm accuracy
• Research all account inquiries.
• Submit lien/UCC release requests.

Skills

Attention to detail

Organizational skills

Communication skills

Follow-up skills

Tools

Microsoft Office

CRM systems

Synthesis

Job description

Ag Resource Management, LLC is seeking an Administrative Assistant to support loan operations and sales teams. You will coordinate between Area Managers, Loan Officers, Client Services, and borrowers to ensure compliant loan documentation and smooth onboarding from intake to post-closing.

This fully remote position requires independent work, strong communication, meticulous document management, and timely follow-up on outstanding items.