Remote Linux Desktop & Server Support Engineer (Singapore)
Canonical
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Benefits offered by this job
Job summary
Canonical is seeking a Linux Engineer/Administrator to support customers using Ubuntu and open source products. You will investigate issues, provide expert Linux troubleshooting, and own customer cases from qualification to resolution across desktop and server stacks.
Expect remote work from Singapore with regular in-person team sprints and opportunities to travel internationally. You will communicate clearly, learn new technologies, and collaborate with senior engineers to ensure high customer
Qualifications
- Professional written and spoken English with excellent presentation skills.
- Academic track record from high school and university.
- Undergraduate degree in a technical subject or compelling alternative path narrative.
- Track record of going above-and-beyond to achieve results.
- Experience with Linux troubleshooting and debugging.
- Experience with Linux integration with other environments.
- Ability to read stack traces and logs and advise next steps.
- Willingness to travel internationally for company events.
Responsibilities
- Investigate customer issues by researching and escalating when needed.
- Resolve complex problems related to Canonical’s Ubuntu product portfolio.
- Own cases end-to-end and meet SLA commitments.
- Interact with customers via phone, ticketing system, and remote sessions.
- Contribute to knowledge base articles and share lessons learned.
- Stay current with Ubuntu development to set accurate timelines.
Skills
Education
Tools
Job description
Canonical is seeking a Linux Engineer/Administrator to support customers using Ubuntu and open source products. You will investigate issues, provide expert Linux troubleshooting, and own customer cases from qualification to resolution across desktop and server stacks.
Expect remote work from Singapore with regular in-person team sprints and opportunities to travel internationally. You will communicate clearly, learn new technologies, and collaborate with senior engineers to ensure high customer
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