Remote Life Insurance Support Specialist

Naukri Mitra; United States; Remote; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive Salary

Fully Remote Setup

Health and Wellness Benefits

Generous Time Off

Career Development

Recognition Programs

Job summary

Remote Life Insurance Customer Service Representative at Naukri Mitra offers a fully remote role focused on guiding policyholders through life insurance details with empathy and clarity. You will handle inquiries via calls, email, and chat, process service requests, and educate clients on features to support financial wellness.

Ideal candidates bring at least 1 year of customer support experience, excellent communication, and a passion for helping others.

Qualifications

• 1 year of experience in customer support, preferably in insurance, financial services, or healthcare
• Exceptional verbal and written communication skills
• Empathetic listener with strong problem-solving capabilities
• Ability to multitask while maintaining attention and care
• Familiarity with life insurance terminology is a plus, but we provide complete training

Responsibilities

• Respond promptly to inbound calls, emails, and chat inquiries from life insurance policyholders
• Guide clients through policy details, benefits, updates, and changes with clarity and empathy
• Process service requests such as address changes, beneficiary updates, payment assistance, and account status checks
• Resolve issues quickly by collaborating with the underwriting and claims departments
• Educate clients on available features and services that support long-term financial wellness
• Maintain accurate, detailed records of each interaction using our CRM and policy management tools
• Deliver a consistent, professional, and respectful customer experience aligned with our service standards

Skills

Customer service experience

Excellent communication

Empathy

Multitasking

Tech-savvy

Job description

Remote Life Insurance Customer Service Representative at Naukri Mitra offers a fully remote role focused on guiding policyholders through life insurance details with empathy and clarity. You will handle inquiries via calls, email, and chat, process service requests, and educate clients on features to support financial wellness.

Ideal candidates bring at least 1 year of customer support experience, excellent communication, and a passion for helping others.