Remote Licensing Process Consultant — Regulatory Excellence

Optum; Dallas (TX); A distancia; USD 92.000 - 164.000; Jornada completa

Descripción de la vacante

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The role focuses on CHOO-centered Licensing, translating regulatory requirements into repeatable workflows, controls, and job aids.

This is a full-time, Monday–Friday role with 8:00 am–5:00 pm shifts and on-the-job training. You will lead cross-functional design sessions, document requirements, and continuously improve procedures in response to regulatory changes.

Formación

• 5+ years in business process analysis, business analysis, process improvement, operations, or requirements management.
• 3+ years designing or improving end-to-end processes.
• 3+ years gathering and documenting requirements, controls, workflows, and business rules.
• Experience facilitating cross-functional design sessions and structured problem solving.

Responsabilidades

• Lead current-state and future-state analysis for CHOO and approved broader Licensing processes.
• Gather, analyze, validate, and document business requirements across stakeholders.
• Translate approved business and regulatory requirements into workflows, procedures, controls, decision points, roles, handoffs, and business rules.
• Identify process gaps, rework, handoff failures, control weaknesses, and standardization opportunities.
• Facilitate process-design sessions and resolve requirement or workflow gaps with the appropriate owners.
• Define business requirements for workflow, reporting, system, or automation solutions and support testing and adoption.
• Maintain governed CHOO process documentation and ensure approved changes are incorporated into job aids, procedures, templates, requirements grids, business rules, and workflow controls.
• Govern and continuously improve CHOO procedures and operating controls based on approved regulatory changes, Ops Gap Requests, execution feedback, deficiency trends, and lessons learned.
• Partner with Delivery on implementation readiness and with Paralegals to ensure designed processes are practical and executable.

Conocimientos

Business analysis

Process improvement

Requirements management

Cross-functional facilitation

Educación

High School Diploma / GED

Descripción del empleo

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The role focuses on CHOO-centered Licensing, translating regulatory requirements into repeatable workflows, controls, and job aids.

This is a full-time, Monday–Friday role with 8:00 am–5:00 pm shifts and on-the-job training. You will lead cross-functional design sessions, document requirements, and continuously improve procedures in response to regulatory changes.