Remote Licensed Insurance Specialist

Assurant; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Assurant Renters Solutions is seeking a Licensed Insurance Specialist to deliver exceptional service in a fast-paced environment. This full-time role handles policy inquiries, billing, endorsements, and claims while ensuring accuracy across multiple systems.

Ideal candidates bring 2+ years in insurance customer service, strong multitasking, and proficient MS Office skills. Join a mission-driven team at Assurant Renters Solutions with opportunities for professional growth and comprehensive

Qualifications

• License required: Property and Casualty Insurance Producer/General or Personal Lines.
• Minimum 2 years in customer service or call center within insurance.
• Ability to handle high call volumes with professionalism.
• Strong multitasking and ability to work independently.
• Proficiency in MS Office and ability to learn new systems quickly.
• Excellent verbal and written communication skills.

Responsibilities

• Handle high-volume inbound calls from policyholders and clients, providing expert guidance.
• Resolve inquiries related to policies, billing, endorsements, and claims with empathy.
• Process and issue insurance documents including policies, certificates, endorsements, and cancellations.
• Investigate and resolve premium discrepancies, system issues, and processing errors accurately.
• Navigate multiple systems and software while maintaining a high level of service.
• Collaborate with internal departments and external clients to ensure seamless delivery.

Skills

Customer service

Multi-tasking

Problem solving

Communication skills

Call center experience

Tools

Microsoft Office

CRM systems

Job description

Job Description

Assurant Renters Solutions is seeking a

Job Description

Assurant Renters Solutions is seeking a Licensed Insurance Specialist with a passion for delivering exceptional service in a fast-paced, high-volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem-solvers who thrive on helping customers navigate their insurance needs with confidence and care.

If you’re a seasoned insurance professional who enjoys making a difference, excels at multitasking, and can quickly adapt to new systems and tools, we want to hear from you.

• Projected start date: October 2026

Key Responsibilities

Handle high volume inbound calls daily from policyholders and clients, providing expert guidance and support.

• Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.
• Process and issue insurance documents including policies, certificates, endorsements, and cancellations.
• Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency.
• Navigate multiple systems and software platforms simultaneously while maintaining a high level of service.
• Collaborate with internal departments and external clients to ensure seamless service delivery.

This is a full-time position. Hours of operation are Monday through Friday from 8:00 a.m. to 8:00 p.m.

Basic Qualifications

Property and Casualty Insurance Producer/General or Personal Lines License (required).

• Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
• Proven ability to manage high call volumes while maintaining quality and professionalism.
• Strong multitasking skills and the ability to work independently with minimal supervision.
• High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly.
• Excellent verbal and written communication skills.

Why Join Us?

• Be part of a mission-driven organization that values integrity, innovation, and inclusion.
• Enjoy a collaborative and supportive team environment with opportunities for growth.
• Competitive compensation and comprehensive benefits package.
• Ongoing training and development to keep your skills sharp and your career moving forward

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.