Underwriting Automation & Transformation Manager

Assurant, Inc.; Northern (KY); Hybrid; USD 104,000 - 173,000; Full time

Job summary

Assurant, Inc. is seeking an Underwriting Automation & Transformation Manager to modernize underwriting workflows through automation, analytics, and AI-enabled decision support.

You will lead cross-functional efforts across underwriting, product, operations, data, and technology teams to turn complex business needs into scalable solutions that improve speed, accuracy, consistency, compliance, and customer outcomes.

Qualifications

• Bachelor's degree in a related field.
• 4+ years in automation or digital transformation with at least 2 years in a supervisory or project leadership role.
• Experience supporting underwriting, insurance operations, risk management, or a related function and translating workflows into scalable automation or AI-enabled solutions.
• Experience partnering with subject matter experts and technology teams to deliver digital transformation initiatives.
• Experience defining transformation outcomes using dashboards and performance metrics.

Responsibilities

• Lead end-to-end assessment and redesign of underwriting workflows, including intake, triage, eligibility review, referrals, exceptions, quality review, and decision support.
• Identify opportunities to automate manual work, reduce process variation, improve turnaround time, and support scalable underwriting operations.
• Translate processes and business rules into clear automation requirements, AI-enabled use cases, analytics solutions, and roadmaps.
• Partner with underwriting, product, operations, data, and technology teams to develop tools for consistent risk evaluation and portfolio insights.
• Define and track success measures for transformation initiatives, including productivity, cycle time, decision consistency, quality, adoption, and value realization.
• Guide adoption through training, feedback loops, and change readiness with underwriting teams.
• Coordinate internal and external resources, communicate progress and dependencies, and move from concept to implementation.
• Advance governance for automation and AI solutions through documentation, controls, transparency, security, and alignment with standards.
• Monitor emerging underwriting technology and help shape a future-state operating model balancing automation and expert judgment.

Skills

Automation & transformation

Project leadership

Underwriting knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business Admin / CS / Data Science / Engineering

Tools

Analytics platforms

Job description

Turn your underwriting expertise into smarter, faster, more scalable decisions! Overview of Position Ready to shape the future of underwriting? As the Underwriting Automation & Transformation Manager, you will lead the modernization of underwriting workflows through automation, analytics, and AI-enabled decision support. You will connect underwriting expertise with product, technology, operations, and data teams to turn complex business needs into practical solutions that improve speed, accuracy, consistency, compliance, and customer outcomes. This is a high-impact individual contributor and project leadership role for someone who can see the big picture, get close to the work, and build momentum from idea through adoption. You will create roadmaps, guide cross-functional delivery, measure value, and help underwriting teams use technology responsibly and confidently.

What will be my duties and responsibilities in this job?

• Lead end-to-end assessment and redesign of underwriting workflows, including intake, triage, eligibility review, referrals, exceptions, quality review, and decision support.
• Identify and prioritize opportunities to automate manual work, reduce process variation, improve turnaround time, and support scalable underwriting operations.
• Translate underwriting processes, pain points, and business rules into clear automation requirements, AI-enabled use cases, analytics solutions, and implementation roadmaps.
• Partner with underwriting, product, operations, data, and technology teams to develop tools that support consistent risk evaluation, appetite alignment, and portfolio insights.
• Define and track success measures for transformation initiatives, including productivity, cycle time, decision consistency, quality, adoption, and value realization.
• Guide adoption through training, feedback loops, change readiness, and ongoing partnership with underwriting teams.
• Coordinate internal and external project resources, communicate progress and dependencies, and help teams move from concept to implementation.
• Advance governance for automation and AI solutions through documentation, controls, transparency, auditability, security, and alignment with underwriting standards.
• Monitor emerging underwriting technology and help shape a future-state operating model that balances automation, expert judgment, risk discipline, and business growth.

What are the requirements needed for this position?

• Bachelor's Degree in Business Administration, Computer Science, Data Science, Engineering, or a related field
• 4+ or more years of experience in automation or digital transformation, including at least 2 years in a supervisory or project leadership role.
• Experience supporting underwriting, insurance operations, risk management, product, or a related property insurance function, with the ability to analyze workflows, business rules, referral processes, and operational challenges and translate them into scalable automation, analytics, or AI-enabled solutions.
• Experience partnering with underwriting subject matter experts and technology teams to evaluate and deliver digital transformation initiatives, from use-case assessment and requirements development through implementation, controls, and user adoption.
• Experience defining and measuring transformation outcomes using dashboards and performance metrics, including productivity, quality, cycle time, decision consistency, adoption, and business value.

What other skills/experience would be helpful to have?

• Experience modernizing property and casualty (P&C) underwriting operations is preferred.

How much should I expect to travel?

Occasional travel may be required for team meetings, summits / events, or others as needed.

Pay Range: $103,800.00 - $173,300.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

For U.S. benefit information, visit myassurantbenefits.com.

For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

We come from a variety of countries, cultures, and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.