Remote Licensed Insurance Advocate – Personal Lines

Qualfon Philippines; United States; Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Telemedicine

PTO

401k match

EAP

Life & Disability

Tuition-free degrees

Voluntary benefits

Legal assistance

Identity protection

Pet insurance

Job summary

Qualfon is hiring a Property & Casualty Insurance Advocate, serving as a trusted resource for members and helping them navigate insurance needs with confidence and clarity. This is a service-focused role with inbound inquiries and no sales, offering guidance on personal lines insurance products.

You will work remotely, balancing multiple systems and channels to deliver a seamless, personalized experience, handling quotes, policy changes, billing questions, and underwriting inquiries while

Qualifications

• High School diploma or GED required; some college degree preferred.
• At least 6 months of customer service experience; contact center experience is a plus.
• Excellent written and verbal communication with a professional, empathetic tone.
• Ability to multitask across multiple applications while maintaining accuracy.
• Active Property & Casualty or Personal Lines license required.
• Typing speed of 20 WPM with 90% accuracy.
• Strong understanding of insurance compliance and regulatory standards.
• Solid research and internet skills; quick learner across various subjects and systems.
• Basic technical troubleshooting skills and comfort with digital tools.

Responsibilities

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursuing opportunities to grow product knowledge.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Skills

Customer service

Written & verbal communication

Multitasking

Research & internet skills

Technical troubleshooting

Education

High School diploma or GED

Some college coursework

Tools

Active Property & Casualty license

Job description

Qualfon is hiring a Property & Casualty Insurance Advocate, serving as a trusted resource for members and helping them navigate insurance needs with confidence and clarity. This is a service-focused role with inbound inquiries and no sales, offering guidance on personal lines insurance products.

You will work remotely, balancing multiple systems and channels to deliver a seamless, personalized experience, handling quotes, policy changes, billing questions, and underwriting inquiries while