Remote Licensed Health Insurance Advisor

cnx; United States; Remote; USD 29,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option

Job summary

Concentrix offers a remote Licensed Health Insurance Representative role from home, serving customers via inbound/outbound calls and online channels. You will sell, quote, and bind policies while meeting performance goals, and identify cross-sell opportunities with a focus on exceptional service.

Applicants must have an active health insurance license, at least six months of customer service experience, and reside in the United States. Military veterans are encouraged to apply.

Qualifications

• Six months of customer service experience
• Active resident license to sell health insurance
• High school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Passion for helping others with a patient and empathetic nature
• Ability to pass a background check
• Must reside in the United States or have a valid U.S. address for residence
• Bilingual not required, but encouraged to apply.

Responsibilities

• Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication.
• Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals.
• Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs.
• Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.
• Educate customers on policy options and documentation, clearly explaining the required steps or updates.
• Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.
• Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.
• Work from a quiet, distraction-free home environment, maintaining professionalism in all communications.
• Deliver expert customer experiences…with a smile.

Skills

Customer service

Active health insurance license

High school diploma

Multitasking

Willingness to learn

Empathy

Background check

Residence in US

Education

High school diploma or GED

Job description

Concentrix offers a remote Licensed Health Insurance Representative role from home, serving customers via inbound/outbound calls and online channels. You will sell, quote, and bind policies while meeting performance goals, and identify cross-sell opportunities with a focus on exceptional service.

Applicants must have an active health insurance license, at least six months of customer service experience, and reside in the United States. Military veterans are encouraged to apply.