Remote Liability Claims Examiner – Auto & Property

International Programs Group; Little Rock (AR); Remote; USD 50,000 - 75,000; Full time

Job summary

International Programs Group is seeking a Claims Examiner - Liability for remote work from Little Rock, Arkansas, to investigate and settle liability, first-party, and third-party claims while delivering strong communication and customer service in line with state guidelines.

They work across the contiguous 48 states, Hawaii, and Puerto Rico and coordinate with outside adjusters, appraisers, and experts to ensure compliant, well-documented claim handling.

Qualifications

• 2–5 years experience in auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability
• High School Diploma or Equivalent required
• Bachelor’s degree is preferred
• Experience with Lloyd’s of London is preferred
• Must reside in the US

Responsibilities

• Initiate the investigation of new claims
• Make liability/coverage decisions
• Evaluate and negotiate settlements of collision, specified perils, property damage, and liability losses as appropriate
• Manage and oversee the work of outside adjusters, appraisers and experts
• Establish contact with the insured and claimant within established protocol
• Recognize coverage issues and bring them to the attention of the supervisor
• Develop basic understanding of liability and coverage principles
• Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation
• Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority
• Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints
• Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines
• Maintain state license by completing continuing education coursework and/or work towards a claims designation
• Handle small claim suits as needed
• Other duties as assigned by the claims supervisor
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

Skills

Writing skills

Strong communicator

Multi-tasking

Education

High School Diploma or Equivalent

Bachelor’s degree

AIC designation

Tools

Microsoft Office

Xactimate

Job description

International Programs Group is seeking a Claims Examiner - Liability for remote work from Little Rock, Arkansas, to investigate and settle liability, first-party, and third-party claims while delivering strong communication and customer service in line with state guidelines.

They work across the contiguous 48 states, Hawaii, and Puerto Rico and coordinate with outside adjusters, appraisers, and experts to ensure compliant, well-documented claim handling.