Remote Level 2 Service Desk Technician - Windows 11, AD, Intune

Insight Global; Irvine (CA); Remote; USD 60,000 - 85,000; Full time

Job summary

Insight Global seeks a Level 2 Service Desk Technician to deliver end-user support in a fully remote environment for Alliant Insurance. You will resolve SSO, file share, and application issues via Zoom, phone, and ServiceNow, handling about 20 tickets daily and escalating complex problems as needed.

The ideal candidate has 5–7 years in service desk roles, strong AD, Intune, and remote tools experience, and excellent communication skills. Insurance background a plus.

Qualifications

• 5–7 years of experience in a Service Desk or Help Desk role.
• Proficiency with ServiceNow for ticket management and workflow handling.
• Strong technical skills in Active Directory administration; experience with remote support tools such as Splashtop.
• Hands‑on experience with Microsoft Intune for remote application installations and device management.
• Excellent communication and customer service skills; ability to work independently in a fully remote environment.
• Insurance background is a plus; M&A background helpful.

Responsibilities

• Provide end-user support via Zoom, phone, and ServiceNow.
• Resolve a wide range of technical issues including SSO, AP system errors, and Windows 11 problems.
• Handle approximately 20 tickets per day and escalate complex issues to senior engineers.
• Collaborate with team for escalations and knowledge sharing to resolve issues quickly.

Skills

Customer service

Communication

Time management

Problem solving

Tools

ServiceNow

Splashtop

Microsoft Intune

Job description

Insight Global seeks a Level 2 Service Desk Technician to deliver end-user support in a fully remote environment for Alliant Insurance. You will resolve SSO, file share, and application issues via Zoom, phone, and ServiceNow, handling about 20 tickets daily and escalating complex problems as needed.

The ideal candidate has 5–7 years in service desk roles, strong AD, Intune, and remote tools experience, and excellent communication skills. Insurance background a plus.