Remote Legal Tech Team Lead - Lead & Elevate Client Success

Harbor; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Harbor is seeking a Team Lead to join our Legal Technology group within Applications Management Services. You will guide a multi-disciplinary team to deliver timely, within-budget solutions while maximizing client satisfaction.

The role is 100% remote across the United States, with emphasis on strategic leadership, client communication, and the delivery of high-quality managed services in a fast-paced environment.

Qualifications

• 3+ years of experience with Legal Technology products, services, and/or experience in a law firm or legal services environment.
• 3+ years of experience in a customer-facing role.
• 2+ years of people-management.
• Proficient in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle from inception to completion.
• Intermediate level of experience dealing with collaboration and project tracking tools: (JIRA, Confluence), and MS Project.
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus and punctuality.

Responsibilities

• Offers the client technical direction by applying industry experience and best practices.
• Work with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.
• Report to upper management on client issue status and progress.
• Client agreement budgeting tracking, resource allocation, change request management, resource scheduling and customer support.
• Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders, for new and existing clients.
• Collaborates with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients.
• People management responsibilities throughout all phases of the employment life cycle, from hiring to exiting. This includes shaping and supporting a positive environment, setting team tactics for achieving goals, allocating and hiring resources (including vacation and sick approvals), evaluating performance, overseeing team operations, etc.
• Developing and coaching team members.
• Identify training needs for the entire team, co-ordinating possibilities with HR.

Skills

Legal technology experience

Customer-facing

Team leadership

Release management

JIRA

Confluence

MS Project

XML

JSON

REST APIs

SQL

Azure Logic Apps

Boomi

Tools

JIRA

Confluence

MS Project

Azure Logic Apps

Boomi

Job description

Harbor is seeking a Team Lead to join our Legal Technology group within Applications Management Services. You will guide a multi-disciplinary team to deliver timely, within-budget solutions while maximizing client satisfaction.

The role is 100% remote across the United States, with emphasis on strategic leadership, client communication, and the delivery of high-quality managed services in a fast-paced environment.