Remote Lead Program Manager - AI‑Ready Connectivity

Lumen; Olympia (WA); Remote; USD 85,000 - 124,000; Full time

Benefits offered by this job

Health benefits

Job summary

Lumen is seeking a Lead Project Manager to guide large-scale, complex customer deployments from planning through completion, serving as the primary contact with customers, internal teams, and vendors. This role focuses on delivering solutions on time, within scope, and within budget.

The position is a work-from-home opportunity across the United States, requiring strong risk management, communication skills, and the ability to align cross-functional teams with strategic goals.

Qualifications

• Bachelor's degree or at least five years of related experience.
• Experience managing complex customer-facing technology implementations.
• Experience supporting fiber delivery projects with OSP/ISP knowledge.
• Ability to manage project scope, schedules, resources, risks, and stakeholder expectations.
• Strong written and verbal communication for executive-level updates.
• Ability to lead cross-functional teams with customers and internal partners.

Responsibilities

• Lead highly complex customer implementation projects through full lifecycle.
• Develop and manage project plans, schedules, resource requirements, deliverables, and success measures.
• Serve as the primary customer contact, providing updates and maintaining alignment on scope, responsibilities, timelines, and expectations.
• Analyze project progress and deliver concise status, risk, jeopardy, and executive-level reports.
• Identify and manage risks, dependencies, and schedule changes, escalating issues when appropriate.
• Coordinate internal teams and external vendors to support timely delivery of contracted services.
• Mentor team members, promote consistent project management practices, and identify additional customer needs for future sales opportunities.

Skills

Bachelor's degree or 5+ years exp

Project management

Client-facing deployments

OSP/ISP knowledge

Scope and risk management

Executive communication

Cross-functional leadership

Education

Bachelor's degree

Job description

Lumen is seeking a Lead Project Manager to guide large-scale, complex customer deployments from planning through completion, serving as the primary contact with customers, internal teams, and vendors. This role focuses on delivering solutions on time, within scope, and within budget.

The position is a work-from-home opportunity across the United States, requiring strong risk management, communication skills, and the ability to align cross-functional teams with strategic goals.