Remote Lead Product Manager - Adobe Web Integrations

Humana; San Juan (PR); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana’s Product organization seeks a Lead Product Manager to drive the Adobe Experience Platform strategy, development, and optimization for authenticated and unauthenticated web channels. You will translate business needs into platform capabilities, enabling personalized, data-driven experiences across Real-Time CDP, Journey Optimizer, and Customer Journey Analytics.

You’ll partner with cross-functional teams to grow adoption, scale capabilities, and ensure compliant, customer-centric

Qualifications

• 5+ years of product management experience
• Hands-on experience with Adobe Experience Platform, including Real-Time CDP and Journey Optimizer including Offers
• Strong understanding of customer data architecture, identity resolution, and personalization strategies
• Understanding of Web channels architecture and API integrations with external products
• Proven ability to lead cross-functional teams and manage complex product initiatives
• Experience with tools such as JIRA or ADO to help manage business requirements and for end user story traceability
• Excellent communication, analytical, and stakeholder management skills

Responsibilities

• Collaboratively own and manage the product backlog for assigned H.com or myH platform capabilities, ensuring alignment with the multiyear enterprise roadmap
• Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria
• Partner closely with business teams, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality
• Balance near-term business needs with long-term platform scalability, maintainability, and compliance
• Lead development of platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation
• Drive platform integration with Authenticated and Unauthenticated Web Channels to the Adobe Platform
• Ensure data models, APIs, and workflows adhere to enterprise standards and regulatory guidance
• Validate that Adobe platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations
• Identify dependencies, risks, and tradeoffs, escalating decisions as needed
• Act as a key product partner to myH and H.com channels, Next Best Action, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams
• Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership
• Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data
• Serve as a day-to-day product escalation point for delivery teams and business stakeholders
• Ensure experiences are intuitive, transparent, and aligned with customer trust expectations
• Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls
• Incorporate customer, compliance, and operational feedback into product iteration and refinement
• Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success
• Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk
• Monitor platform performance and integration health, driving corrective actions and enhancements as needed

Skills

Product management

Stakeholder management

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, CS, or related field

Tools

Adobe Experience Platform

Real-Time CDP

Journey Optimizer

JIRA

ADO

Job description

Humana’s Product organization seeks a Lead Product Manager to drive the Adobe Experience Platform strategy, development, and optimization for authenticated and unauthenticated web channels. You will translate business needs into platform capabilities, enabling personalized, data-driven experiences across Real-Time CDP, Journey Optimizer, and Customer Journey Analytics.

You’ll partner with cross-functional teams to grow adoption, scale capabilities, and ensure compliant, customer-centric