Remote Lead Premier CSM & AI Adoption

Relativity; Idaho; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is hiring a Lead Customer Success Manager to own Premier Tier client outcomes and drive the adoption of aiR workflows. You will coordinate the account team, manage executive relationships, and shepherd strategic change across high‑value legal tech accounts from governance to renewal planning.

This role demands executive communication and measurable business impact. The position emphasizes AI adoption, methodology leadership, and cross‑functional mentorship within the CSM group, with

Qualifications

• Deep expertise in legal tech, eDiscovery, litigation operations, or a compliance‑regulated environment.

Responsibilities

• Deliver the full Premier Tier value proposition: orchestrate the PSP catalogue, coordinate the account team, and own the customer’s overall success program quality.
• Own customer health; make building the renewal business case a daily motion.
• Lead ROI summaries, benchmarking reports, and executive‑level Business Reviews linking to C‑suite priorities.
• Build VO champion relationships; deliver referenceable outcomes for marketing and sales.

Skills

Account Management

Collaboration

Communication

CRM

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Team Leadership

Job description

Relativity is hiring a Lead Customer Success Manager to own Premier Tier client outcomes and drive the adoption of aiR workflows. You will coordinate the account team, manage executive relationships, and shepherd strategic change across high‑value legal tech accounts from governance to renewal planning.

This role demands executive communication and measurable business impact. The position emphasizes AI adoption, methodology leadership, and cross‑functional mentorship within the CSM group, with