Remote Lead CSM: Premier Accounts & AI Adoption

Relativity; Colorado; Híbrido; USD 100 000 - 150 000; Tempo integral

Resumo da oferta

Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, orchestrating cross-functional teams including TAMs and Adoption Services, and driving executive-level success plans for high-value clients.

You will lead AI adoption and change management at the highest level, guiding GC and senior legal ops through AI-governed workflows, governance, and defensibility while building repeatable playbooks for the team.

Qualificações

• 7–10 years in Customer Success or Strategic Accounts with enterprise relationships.
• Proven ability to develop playbooks and enablement assets for peers.
• C‑suite credibility: lead exec conversations and influence decisions.
• Deep AI fluency: advise on AI adoption, governance, and workflows in legal practice.

Responsabilidades

• Own Premier-Tier customer outcomes by orchestrating the PSP catalog and coordinating the account team.
• Manage customer health and renewal business case development.
• Lead ROI summaries, benchmarking, and executive-level business reviews.
• Build AI adoption playbooks and change-management frameworks for the segment.

Conhecimentos

Account Management

Collaboration

Communication

CRM

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Team Leadership

Ferramentas

Gainsight

Descrição da oferta de emprego

Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, orchestrating cross-functional teams including TAMs and Adoption Services, and driving executive-level success plans for high-value clients.

You will lead AI adoption and change management at the highest level, guiding GC and senior legal ops through AI-governed workflows, governance, and defensibility while building repeatable playbooks for the team.