Lead Premier CSM — AI Adoption & Strategy (Remote)

Relativity; Seattle (WA); Hybrid; USD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Zusammenfassung

Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, coordinate cross-functional teams, and drive AI adoption in legal workflows. You will lead executive-level conversations, develop scalable playbooks, and shape renewal strategies across PSP accounts.

You will partner with AEs and Sales to surface growth signals while maintaining trusted advisor status, navigating multi-entity structures, and delivering measurable business impact through strategic planning and

Qualifikationen

• 7–10 years in Customer Success, Consulting or Strategic Account Management with enterprise relationships.
• Proven ability to drive outcomes across multi-stakeholder executive-level accounts.
• Experience developing team methodology, playbooks, or enablement assets for peers.

Aufgaben

• Own Premier-Tier customer outcomes by orchestrating the PSP catalogue and coordinating the account team.
• Lead AI adoption and change management with governance, defensibility, and strategic AI-driven workflows.
• Serve as a methodology leader; train CSMs and contribute to Tier 1 playbooks and standards.
• Maintain C-suite relationships and co-develop expansion strategies with Sales while respecting boundaries.

Kenntnisse

Executive communication

AI governance

Change management

Strategic account management

Relationship management

Renewal strategy

Cross-functional leadership

Tools

Gainsight

CRM tools

Jobbeschreibung

Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, coordinate cross-functional teams, and drive AI adoption in legal workflows. You will lead executive-level conversations, develop scalable playbooks, and shape renewal strategies across PSP accounts.

You will partner with AEs and Sales to surface growth signals while maintaining trusted advisor status, navigating multi-entity structures, and delivering measurable business impact through strategic planning and