Lead Premier CSM — AI Adoption & Strategy (Remote)

Relativity

Seattle (WA)

Hybrid

USD 100,000 - 150,000

Full time

7 days ago

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Benefits offered by this job

Competitive compensation

Job summary

Relativity is seeking a Lead Customer Success Manager to own Premier Tier outcomes, coordinate cross-functional teams, and drive AI adoption in legal workflows. You will lead executive-level conversations, develop scalable playbooks, and shape renewal strategies across PSP accounts.

You will partner with AEs and Sales to surface growth signals while maintaining trusted advisor status, navigating multi-entity structures, and delivering measurable business impact through strategic planning and

Qualifications

7–10 years in Customer Success, Consulting or Strategic Account Management with enterprise relationships.
Proven ability to drive outcomes across multi-stakeholder executive-level accounts.
Experience developing team methodology, playbooks, or enablement assets for peers.

Responsibilities

Own Premier-Tier customer outcomes by orchestrating the PSP catalogue and coordinating the account team.
Lead AI adoption and change management with governance, defensibility, and strategic AI-driven workflows.
Serve as a methodology leader; train CSMs and contribute to Tier 1 playbooks and standards.
Maintain C-suite relationships and co-develop expansion strategies with Sales while respecting boundaries.