Remote L2 Cloud Support Engineer — Brazil Hours

Hidden Jobs; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote position

Annual company-wide retreat

Two additional company-wide holidays

Job summary

Hidden Jobs is seeking an L2 Support Engineer to provide reliable technical coverage during Brazil time-zone business hours. You will investigate and resolve issues in cloud and infrastructure environments, with potential support expansion across Americas-based accounts.

The role requires Python or another major language, strong AWS and Docker expertise, and IaC tools experience. Fluency in English and Portuguese is essential for effective communication.

Qualifications

• Proficiency in at least one major programming language, preferably Python.
• Strong expertise in AWS and container networking with Docker.
• Hands-on experience with Infrastructure-as-Code tools such as Terraform, Pulumi, AWS CDK, or AWS SDK.
• Proficiency with Git and GitHub, including branching and pull request workflows.
• Solid understanding of Linux, macOS, and Windows operating environments.
• Excellent written and verbal communication in both English and Portuguese.

Responsibilities

• Deliver primary L2 support coverage aligned to Brazil time-zone hours.
• Independently investigate, reproduce, and resolve complex customer issues across multiple technologies.
• Provide support to additional Americas-based customers as capacity allows, minimizing handovers and delays.
• Read and analyze logs to identify root causes and confirm fixes.
• Communicate clearly, empathetically, and professionally in both written tickets and live troubleshooting sessions.
• Critically evaluate AI-generated suggestions against documentation, logs, and observed behavior rather than applying them blindly.

Skills

Python

Linux

English & Portuguese communication

Tools

AWS

Docker

Terraform

Pulumi

AWS CDK

AWS SDK

Git

GitHub

Linux/macOS/Windows

Job description

Hidden Jobs is seeking an L2 Support Engineer to provide reliable technical coverage during Brazil time-zone business hours. You will investigate and resolve issues in cloud and infrastructure environments, with potential support expansion across Americas-based accounts.

The role requires Python or another major language, strong AWS and Docker expertise, and IaC tools experience. Fluency in English and Portuguese is essential for effective communication.