Remote L2 Technical Support Engineer - Weekend Shifts

Runpod; United States; Remote; USD 70,000 - 93,000; Full time

Benefits offered by this job

Equity

Medical, Dental & Vision

Flexible PTO

Remote-first culture

Home Office stipend

Job summary

Runpod is seeking an experienced Technical Support Analyst (L2) to resolve complex customer issues across its AI developer cloud platform. You will troubleshoot, analyze logs, and collaborate with engineering and infrastructure teams to deliver effective workarounds and fixes.

The role emphasizes strong communication, documentation, and training delivery, with weekend availability as required. A background in software or networking and hands-on Linux/Docker experience are highly valued.

Qualifications

• > At least 5 years professional experience in technical customer support.
• "> Bachelor’s degree in a relevant field or equivalent professional experience.
• "> Familiarity with applied AI use cases such as inference, fine-tune, LLM-based applications, or agentic systems.
• "> Strong problem-solving skills and the ability to analyze and resolve technical issues.
• "> Should have at least 2 years of experience in software engineering/development or 2 years of experience as a networking admin
• "> Knowledge of Linux/Ubuntu, Docker, SQL databases (MySQL, PostgreSQL), and TCP/IP/HTTP/SSH/DNS.
• "> Ability to read and understand code, logs, or traces in Python.
• "> Excellent communication skills, both verbal and written.
• "> Advanced knowledge of SSH, Linux server versions, and Docker deployment.

Responsibilities

• Provide clear, timely communication to customers and maintain high customer satisfaction.
• Deliver support through email, phone, chat, and video calls.
• Troubleshoot and resolve complex issues escalated by customers and collaborate with engineering.
• Use diagnostic tools and scripting for testing and root-cause analysis.
• Create and maintain technical documentation, training, and webinars for customers and teams.
• Relay customer feedback to engineering to shape product improvements.

Skills

Technical support

Python scripting

Linux administration

Docker

SQL databases

Network troubleshooting

Communication skills

Code/log analysis

Education

Bachelor's degree in CS or related field

Tools

Datadog

Grafana

CRM tools

MySQL

PostgreSQL

Job description

Runpod is seeking an experienced Technical Support Analyst (L2) to resolve complex customer issues across its AI developer cloud platform. You will troubleshoot, analyze logs, and collaborate with engineering and infrastructure teams to deliver effective workarounds and fixes.

The role emphasizes strong communication, documentation, and training delivery, with weekend availability as required. A background in software or networking and hands-on Linux/Docker experience are highly valued.